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New iMac computer. A couple of things. One, all my music in…

Customer Question
New iMac computer....

New iMac computer. A couple of things. One, all my music in iTunes did not transfer over. 2nd, in mail all my mail boxes did not transfer over

Technician's Assistant: When did you last update iTunes?

Do not remember

Technician's Assistant: What have you tried so far with your iTunes?

I have an ether net cable hooked up between the two. My old computer is a 9 year old MacBook Pro. It does not contain a transfer agent or helper. I keep the old computer up to date. So I think at worst, I am only one version of iTunes back, it at all.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes. I did not move from iPhoto to Photo. I have a very late photo library I would like to move to the new iMac

Submitted: 4 months ago.Category: Mac
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Answered in 2 hours by:
3/7/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Mike, Mac Medic
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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