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Earlier today I downloaded operating system OSX10.11, and…

Customer Question
Earlier today I downloaded...

Earlier today I downloaded operating system OSX10.11, and now unable to log on to initiate this system.

Technician's Assistant: When did you last change your password ***** Apple ID?

During the preparations for changing the operating system

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 2 months ago.Category: Mac
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Answered in 2 hours by:
3/7/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 2 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
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Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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