Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an i phone 5 that installed OSii by itself! Then went…

Customer Question
I have an...

I have an i phone 5 that installed OSii by itself! Then went I wanted to use it, it asked for 6 digit password. I only had a 4 digit password ***** t I been using for years., So I used the 4 digit and added 2 zeroes. It went in operative and now I cannot get it to a activate. And on top of that it will not hold a charge for less than a night when it is not being used! I hope you can help as I can afford to buy another!

Technician's Assistant: When did you last change your password ***** Apple ID?

Not for serval weeks

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No what is that

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
3/6/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

It sounds like your iphone is not accepting the passcode, Have tried some default passcode which is 123456?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My phone is not responding a password is required. I was at
I was at the Sprint store for 2 hours in total. My phone is at 75% … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I changed my password and I added an unintended password. My
I changed my password ***** I added an unintended password. My ipad is now disabled..I can figure out the password ***** used if my ipad was not blocked. How can I get it unblocked?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I updated at the app store, and it came up with activation
I updated at the app store, and it came up with activation lock, and I cannot remember my password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I got a new Iphone8 because loading the software updates on
I got a new Iphone8 because loading the software updates on my old phone made it very slow and the new batteries that would help are back ordered. I was told by Apple my Iphone6s was old and I needed … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a mini iPad which I want to sell but have forgotten
Hi I have a mini iPad which I want to sell but have forgotten the passcode to open it up … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just got phone yesterday. No it is locked asking for
I just got phone yesterday. No it is locked asking for passcode and i don,t know it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My I phone 5 seemed to turn completely of over night and I
My I phone 5 seemed to turn completely of over night and I can not re activate it I am typing this on my I pad as I can do nothing with the phone at present it is saying "could not activate iPhone" I … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
Need to change password ASAP. someone is looking in.
need to change password ***** someone is looking in. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I did an IOS upgrade 6 weeks ago and haven't been able to get
I did an IOS upgrade 6 weeks ago and haven't been able to get password ***** work … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a phone that has an apple id on it that I need to
I have a phone that has an apple id on it that I need to change. I have tried many support things and have not been able to be helped. PLEASe help!!!… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My wife's iPhone5 had a full charge when she went to bed last
My wife's iPhone5 had a full charge when she went to bed last night. This morning it was completely dead. It won't charge or turn on. I have tried holding down the home and hold buttons to reboot but … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
my mini Ipad is frozen. The icloud backup window came up last
my mini Ipad is frozen. The icloud backup window came up last night saying I hadn;t backed up in 2 weeks. I hit "ok" but nothing happens and I cannot shut the device off or do anything. please help.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Updated macbook last night, also read for awhile and charged
Updated macbook last night, also read for awhile and charged iphone. When I got up today, I was at 56% power with macbook plugged in all night. LED light was red, I unplugged and replugged and got the… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My Ipod nano got moisture when I was running, now it wont
My Ipod nano got moisture when I was running, now it won't turn on. Is it damaged for good?… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I just bought an unlocked /jailbroke iPhone but it will not
I just bought an unlocked /jailbroke iPhone but it will not read my T-mobile sim card. Can you help with this?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Ipod Shuffle. It was not used for quite a while (6
I have an Ipod Shuffle. It was not used for quite a while (6 Months or so) and was left in a drawer. It is less than a year old. Bought as a x-mas gift last year. My problem is this. It was dead, so I… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My iPhone 3GS was stolen on Saturday. Unfortunately, I did
My iPhone 3GS was stolen on Saturday. Unfortunately, I did not have access to my member name and/or email address, so when I went to the Mac store to see if we could locate the phone I couldn't provid… read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x