Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Am being asked to re enter password, but not letting me put…

Customer Question
Am being asked to...

Am being asked to re enter password, but not letting me put it in!

Technician's Assistant: What device or product does this involve?

IPad mini 4

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Don’t know, but up to date!

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just today. Tried turning off and on

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Gmail keeps asking for password

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
3/6/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about password. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
From Houston, I just got a mini ipad 4 and set it up (or so
Hello from Houston, I just got a mini ipad 4 and set it up (or so I thought) but now it is asking me passcode. I have no idea what that is. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
My mini iPad messages are not updating properly with my
My mini iPad messages are not updating properly with my iPhone … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I needed to update my Google password because of problems
I needed to update my Google password ***** of problems with my IPad. Using my PC I went to update password. Kept getting message on my Samsung phone. One message was asking for a PIN # which I have n… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My old iPad mini is requesting an activation lock. I don't
My old iPad mini is requesting an activation lock. I don't remember email I set it up with or password. How can I get them?… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I don't remember my Apple ID password. I don't rember. Not
I don't remember my Apple ID password JA: When did you last change your password ***** Apple ID? Customer: I don't rember JA: Did you try resetting through Apple's online account reset tool? Customer:… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I keep being asked to verify my password in settings and I
I keep being asked to verify my password ***** settings and I can't remember my password. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Mini pad.. Cant activate this device. Says password an Apple
Mini pad.. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: cant activate this device JA: How long has this been going on with your computer? What have you tri… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I need to delete my passcode. I don't know it and it's tying
I need to delete my passcode. I don't know it and it's tying up my new mini when I try to get in. This is my second mini and the same thing happened with the first and killed it … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
Can't login in with admin password forgot it. Not able to
Can't login in with admin password ***** it. Not able to reset it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I cannot receive mail. It's says my emails are locked. I've
I cannot receive mail. It's says my emails are locked. I've tried using what I think is my password ***** not working. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Just got my first apple ipad mini 4. Can not get it on. It
Just got my first apple ipad mini 4. Can not get it on. It asked for passcode. I tried my applied password ***** it locked me out several times. Now it says connect to iTunes. What do I do to get it g… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to activate my Ipad. because apparently I hit
I am trying to activate my Ipad. because apparently I hit the app find my iPhone. I don't have an iPhone I don't know how I got that app I was trying to delete it with no success. HELP please.… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I have been trying to open my mini ipad the slide to unlock
Hi, I have been trying to open my mini ipad the slide to unlock is very hard to open, I have to be very fast but when I do get in my password ***** not work, I keep hearing this lady talk very fast...… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just did the upgrade on my mini iPad. Asking me. I 't
I just did the upgrade on my mini iPad. Asking me for password. I don't remember it. It will not let me go any further than that. Please help.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have forgotten my password ***** I wish to access my books
I have forgotten my password ***** I wish to access my books on my mini ipad .. The books I have access to on my regular ipad ... My email address is *****@******.***; my husband's email is *****@****… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to help my mother after an update to get back on
I am trying to help my mother after an update to get back on her IPAD. It's asking for her password ***** she doesn't remember. She's 80 and doesn't remember. It's asking for pass ode before restartin… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
omeone has tried to be helpful & put a 4 letter or numeral
omeone has tried to be helpful & put a 4 letter or numeral lock code on my Ipad Mini tablet when I was taken to hospital as an emergency patient. Now noone seem to know who did it and I'm left with a … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am feeling very ripped off having been charged $48 for my
I am feeling very ripped off having been charged $48 for my inquiry. I asked if I could order a new Ipad mini. The answer was no. Is this fair? Is this the way Apple sells their merchandise? JACUSTOME… read more
Daniel
Daniel
554 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x