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I need help changing my apple ID without losing all my

Customer Question
I need help changing...

I need help changing my apple ID without losing all my contacts and notes etc

Technician's Assistant: When did you last change your password ***** Apple ID?

Changed my password *****

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, the problem is my iphone was once a company phone, and the apple ID was my work email address. The changed the phone program, gave us the phones and we paid for the service. BUT I was let go from the company last week so my work email address is no longer a valid email address. So now I keep losing my contacs and notes that were saved. Can I transfer all my info to another apple ID?

Submitted: 5 months ago.Category: Mac
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Answered in 7 minutes by:
3/6/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 5 months ago
NOT A PASSWORD *****!
Sorry, If you read the tread you will see its not a password *****
Do I need to retype it all again?
Customer reply replied 5 months ago
No
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Do you want to change the email on file or sign in with a completely different Apple ID?

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Customer reply replied 5 months ago
Change the e-mail on file, in other words change my apple ID but maintain or transfer over all the cloud data with it.
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Can you sign into appleid.apple.com ?

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Customer reply replied 5 months ago
did that
Customer reply replied 5 months ago
i am signed in again
Customer reply replied 5 months ago
awaiting your solution
Customer reply replied 5 months ago
You can figure this out!
C'mon don't give up!
Customer reply replied 5 months ago
Anything??
Crickets
Are you still there?
Customer reply replied 5 months ago
Its been nearly 20 minutes since you responded. Can I assume you gave up?
Customer reply replied 5 months ago
Are we done?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Sorry for the delay response. You were asking to change the email on file with your apple id, correct?

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Customer reply replied 5 months ago
FORGET IT!
You guys suck.
Over an hour to respond and ask me the very 1st question again.
Thats rude.
I want my money back.
Can we end this so I can give you 1 star?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

No you cannot get a refund and give me 1 star Have a great day! I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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