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I just got a virus warning on my Mac book pro bit could not
I just got a virus warning on my Mac book pro bit could not download the virus protection. Can I get an appt at the store at galleria mall in buffalo? … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
815 satisfied customers
I just got a popup window on my MacBook Pro saying it was
Pearl: I just got a popup window on my MacBook Pro saying it was from Microsoft Tech Support. I think it is a scam but how do I know for sure. It said to call(###) ###-#### Is that a legit Microsoft n… read more
Eric Ewing
Eric Ewing
University IT Manager
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Speaker isn't working on my Mac book pro. Don't know. 10
10 years was working 3 hrs ago before I came to where I'm doing a wedding speaker icon is gray not black have shut it on and off pressed the volume key there's a circle with a slash under this icon when it appears on the screen … read more
Justin Johnson
Justin Johnson
Owner
2,951 satisfied customers
Received a warning regarding Trojan hack. The number given
Received a warning regarding Trojan hack. The number given to resolve the problem was 1(###) ###-####Just checking to make sure this is a valid number . Thank you. … read more
Ashik
Ashik
Master's Degree
9,353 satisfied customers
I have a problem with my MacBook, honestly I don't remember,
bought it 2012, when I log in into my account the grey bar that means loading does not load completely then the screen turns black and the mouse turns into the wheel thingy … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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My mac in the guest user mode wont log off, mac book pro i
mac book pro i think an older ,odel but recently updated its os … read more
Mr.Med
Mr.Med
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My apple computer has a warning that it could have a virus.
my apple computer has a warning that it could have a virus. It gave me a phone #***-***-**** and said this is an Apple Support number to call. Is this real or a scam. … read more
John
John
System/Network administrator
High School or GED
2,655 satisfied customers
It shuts off 1/3 of the way through the startup after i
it shuts off 1/3 of the way through the startup after i enter password … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
364 satisfied customers
Got message: "'t restart your computer" Windows detected
Got message: "Don't restart your computer" Windows detected ZEUS Virus. Call Windows tech(###) ###-####and share code 82957E. Computer is frozen… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,580 satisfied customers
I left my Mac notebook and came back to find I could no longer
I left my Mac notebook and came back to find I could no longer get into it. As well, my name and picture are but so is a new icon called guest user which has appeared. I have never had any guest user … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,048 satisfied customers
Just had the same issue with my external display not
Hi Richard, just had the same issue with my external display not working. I tried the same fix I did last time: Ran the CleanMyMac3 tasks including repair disk permissions and then restarted, but my e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,680 satisfied customers
I downloaded os x yosemite and can't find any of my files can
I downloaded os x yosemite and can't find any of my files can I go back to get them. All business files and personal files are gone. Help!!… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hello I just wanted to thank you for saving my memories!
Hello I just wanted to thank you for saving my memories! I was stupid enough to save all my pictures, family pictures, including my late parent's pics on a USB without creating a backup! It was unread… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My Mac has just crashed. Its a G4 PowerBook. It shut itself
My Mac has just crashed. It's a G4 PowerBook. It shut itself down because ran out of battery. Now plugged in but not responding. Lights on the underside are on but the fifth (of five) is flashing. Is … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I can only log in as a guest when computer turns on my macbook
I can only log in as a guest when computer turns on my macbook pro, when i shut down I clicked on something that wont let me back in?… read more
Ashik
Ashik
Master's Degree
9,353 satisfied customers
I have a Macbook Pro -when I turn on power, I hear the chime,
I have a Macbook Pro -when I turn on power, I hear the chime, but after sometime it locks up. I have no CD available on this as it was damaged over two years ago. Is there anyway I can bypass the star… read more
Ashik
Ashik
Master's Degree
9,353 satisfied customers
Hi, I have a problem logging in to my notebook pro. I have
Hi, I have a problem logging in to my notebook pro. I have just had to reinstall my computer's system software as it kept shutting down after about fifteen mins so I tryed to fix it with using the Mac… read more
loadedmind
loadedmind
Senior Systems Administrator
Associate Degree
358 satisfied customers
Hi, my macbook pro would not shut down. After reading online
Hi, my macbook pro would not shut down. After reading online I tried reinstalling mac os x and received this error message, "You cannot install Mac OS X on this volume", with a blue screen behind it. … read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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