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Mike' My I-Pad was disabled due to my identity being stolen.
Hi Mike' My I-Pad was disabled due to my identity being stolen. This happened months ago, please help me! My ID is***@******.***. My new Password ***** ******. My old I-pad password ***** 1234 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,911 satisfied customers
I purchase a new iPad close to a year ago & at the time I
I purchase a new iPad close to a year ago & at the time I had taken my old iPad to the Apple store with me. While I was there they needed to change my 4 digit # on the old one. Now after not logging o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Apple ID is disabled - no idea why? Right now I have an iPad
I reset my password ***** I have the 2 step verification on, updated my payment info, I have had this going on for a little over a month only be had I was hospitalized … read more
Richard
Richard
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I have been trying to help a friend who is 89 years old
I have been trying to help a friend who is 89 years old unlock his iPad for over a week. He cannot remember his password, answers to his Security questions and is no longer able to access the email he… read more
David L.
David L.
Bachelor's Degree
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I have an old IPAD that I no longer have on any plan. I now
I have an old IPAD that I no longer have on any plan. I now just let the grandkids play on it. I had several games on it and they were able to use it . Now it suddenly closed down and I can't open it.… read more
Justin Johnson
Justin Johnson
Mac Genius
2,911 satisfied customers
I have a MacBook Air. I have been using Adobe Reader for PDF
I have a MacBook Air. I have been using Adobe Reader for PDF files. Several months ago the font changed and I cannot read the documents. Are you able to help me to change the font in the Adobe Reader … read more
Cris
Cris
63 satisfied customers
I was on and then lost the start of the help for my IPhone
I was on and then lost the start of the help for my IPhone and ipad. Can I start over? … read more
Justin Johnson
Justin Johnson
Mac Genius
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My case number is 10008131350126. Lost my Mac Id pswd nd my
My case number ***** ***** Lost my Mac Id pswd nd my Ipad. Been working with senior advisor Travis strut. He is not available as of now, and just received text msg from Apple that my ID was ready to b… read more
Jon
Jon
Bachelors Degree
776 satisfied customers
My ipad has locked me out. i need help in the activation to
My ipad has locked me out. i need help in the activation to get into it. i all have an apple macbook and an iPhone. i just reset my apple password ***** nothing seems to work on the old iPad. I have t… read more
Richard
Richard
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IT Manager, Consultant
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They updaied my Mini I'Pad and asked me to cahnge my
They updaied my Mini I'Pad and asked me to cahnge my password ***** passcode. They called me with a six digit number and only four circles on pad. It kept locking me out. How do I get it to work? … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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I am in need of help. We have been trying to get back
Hi...I am in need of help. We have been trying to get back into the apple ipad. Unfortunately we couldn't remember the ORIGINAL id to get in so we created quite a few new ones. We were successful as f… read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
When I turned my ipad on it asked me passcode ( a 4 digit
When I turned my ipad on it asked me for a passcode ( a 4 digit number) I have had it since Christmas and it has never asked for one before. I did not set up a passcode.… read more
Viet -MS Office Tech
Viet -MS Office Tech
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Hi - on my old iPad screen I had 2 personalized apps - eBay/
Hi - on my old iPad screen I had 2 personalized apps - eBay/ nutcracker and ebay/ advanced search. Any way to get them back? I don't like using the new eBay app… read more
Chris Lindsey
Chris Lindsey
IT University
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Andy is online now A new question is answered every 9 seconds I
Andy is online now A new question is answered every 9 seconds I have a mac book. A few months ago the system was updated Customer Question I have a mac book. A few months ago the system was updated to… read more
Jason Jones
Jason Jones
AAS Information Technology
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Help! My son was trying to guess the passcode to get onto
Help! My son was trying to guess the passcode to get onto the Ipad. He guessed so many times that it is now inaccessible. There were photos that had not been downloaded. When we go to itunes, as instr… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I biought an iPad and in trying to use gmail, I set up several
I biought an iPad and in trying to use gmail, I set up several gmail accounts. i woudl like to clear all of these out and start one new gmail acoc**t.… read more
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Jason Jones
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I got the wife an Ipad for Christmas ... looks like they will
I got the wife an Ipad for Christmas ... looks like they will announce Ipad 2 in 3-4 weeks ... should I go ahead and sell Ipad now while I can get good price and go for Ipad 2 ? ... how long after the… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor's Degree
687 satisfied customers
Good morning Daniel. Thanks again for all your help getting
Good morning Daniel. Thanks again for all your help getting my iMac back up and running. I have a new question for you. We are looking into buying a Mac laptop and would appreciate your professional o… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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