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I don’t remember my Apple ID password. I tried recently and…

Customer Question
I don’t remember my...

I don’t remember my Apple ID password

Technician's Assistant: When did you last change your password ***** Apple ID?

I tried recently and couldn’t finish

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. I’m very dumb about computers I never learned to use one. I’m 57 now and need to start understanding computers or at least my phone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I don’t reckon so except I need some help please

Submitted: 4 months ago.Category: Mac
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Answered in 7 minutes by:
3/6/2018
Mac Support Specialist: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please let me know your email address registered with apple.

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Mac Support Specialist: Suhasini Velu,
 replied 4 months ago

Thank you kindly ignore the secure remote and phone call pop up.

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Mac Support Specialist: Suhasini Velu,
 replied 4 months ago

Verify your birthday to continue.

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