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I really need your help. I’m using my iPhone. Could you

I really need your...

I really need your help

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I’m using my iPhone

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Could you explain

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Is there any way you can call me

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can explain it better

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Customer reply replied 4 months ago
Can someone call me
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 minutes by:
2/18/2018
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,079
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Mac Question

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,079
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I need to get to get in my old account
Customer reply replied 4 months ago
My old account info is***@******.*** could somebody go in there n update my phone number
Customer reply replied 4 months ago
Or take the protection code thing off

Besides your phone, do you have a windows pc or a mac?

If so, which one do you have?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 4 months ago
I need the remote assistance
Customer reply replied 4 months ago
My phone number is(###) ###-####

I cant connect to you remotely untill you answer my questions.

I can call you, but its going to be about an hour before I can do so.

Dustin S

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Customer reply replied 4 months ago
Sorry bout that lol but all I know is I’m on my phone

Besdies your phone, do you have a windows pc or a mac?

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Which one do you have, a pc or a mac?

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Customer reply replied 4 months ago
Checking noe

When you know if you have a mac or pc, respond to me here and tell me which one and we will continue.

Dustin S

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Customer reply replied 4 months ago
How do I know which one I have

Whats the name brand and model of your computer?

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Customer reply replied 4 months ago
Oh hp

Follow these steps on your hp

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=1482d202-bc40-4c7d-9e79-f51c92ab49ef

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S

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Customer reply replied 4 months ago
I put that link in on my computer it didn’t work

You have to click the link, then on the next page click the green agree button.

Then, open your downloads folder. and double click and run the elsinore screen connect client.

Follow those steps exactly and let me know exactly where you get stuck.

Dustin S

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Customer reply replied 4 months ago
I can only do it through my iPhone

I will happily work with you tomorrow or another time.

If and when we do work together again. I need you to read and follow the steps I suggest

That link can work only from your computer.

i did not say to access it on your phone. Thank you, and good night

Dustin S

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Customer reply replied 4 months ago
Ok we can this tomorrow gn thank you

allright, contact me tomoorow and Ill call you and we will finish working on this.. Thank you,

Dustin S

Ask Your Own Mac Question
Customer reply replied 4 months ago
Here is my phone number please call. (###) ###-#### Will I get charged again tomorrow

Ive included my email address, so you can email me directly tomorrow and let me know what times you are available for a call.

Talk to you tomorrow,

Dustin S.

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Customer reply replied 4 months ago
Thank you soooo much and any time is ok

Allright, email me tomorrow!

Good night

Dustin S

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Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,079
14,079 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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