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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Lost my passcode for my phone tried many no luck cannot

Customer Question

Lost my passcode for my phone tried many no luck cannot afford another phone can you help me re set code as I am sure you have it there tried to put in Apple ID will not go through printed lettersw no luck Can you help me New passcode Let me know very upset
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: I have wireless and internet with MTS what is USB?
JA: When did you last update the printer driver software?
Customer: Not sure whqt that means Name on wireless Actiontec got new printer last fall
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: go ahead
Submitted: 7 months ago.
Category: Mac
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kris R replied 7 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Customer: replied 7 months ago.
I am in front of my computer now.
Expert:  Kris R replied 7 months ago.

Let me know when ready for the remote assistance

Customer: replied 7 months ago.
Cannot afford that much money why all this noncence to get a phone fixed
Expert:  Kris R replied 7 months ago.

Would you like me to attempt a full reset?

Customer: replied 7 months ago.
Cannot use my cell no Passcode do not know it lost, call me on home phone(###) ###-####
Customer: replied 7 months ago.
My phone nor working due to some work Apple was doing , no Passcode to enter as I said lost it now what ?
Expert:  Kris R replied 7 months ago.

Okay no problem.

I am going to opt out so another expert can have a go at helping as I am out of ideas.

Someone will pick this up and you will be emailed.

Thanks

Kris

Customer: replied 7 months ago.
if a full reset is necessary ok How much will that cost me ?
Customer: replied 7 months ago.
My I phone "is disabled" Why can I not just put a new Passcode in there sure would be easier since apple screwed it up without tell me they were going to do an up grade or what ever, I am reall disppointed with Apple
Customer: replied 7 months ago.
I dp need help
Expert:  Viet - Mac Tech replied 7 months ago.

Hi,
I'm sorry about the issue. I'm another tech; I will help you with your Apple iPhone passcode issue.
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 7 months ago.

Do you have iPhone 5, 6, 7, 8, X, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 7 months ago.
Cell Phone is disabled no passcode unable to find password ***** through now my Birthday 0203 won't go through vwey frustrating cannot answer cell disabled any sudjestions this place just gets better
Customer: replied 7 months ago.
I have an I phone 6 cannot answer phone DISABLEd it keeps telling me
Customer: replied 7 months ago.
I am available jud]st cannot answere my Phone as I said DISABLED NO Passcode unable to find
Expert:  John T. F. replied 7 months ago.

Hello, My name is***** you ell me what model of iPhone you have please?

Customer: replied 7 months ago.
I have an I phone 6 My Phone tell me it is disabled , no passcode as I| have said lost number, put my password ***** now My Birthday will not go through go figure
Customer: replied 7 months ago.
Just fix my phone as it was Apple that started this doing something to my phone with no notice
Expert:  John T. F. replied 7 months ago.

First off, you'll have to be patient. I can provide advice and information but you'll have to do the actual work since you've forgotten your passcode.

Next, I want to make sure which one is at issue = is this the stand alone 4/6 digit passcode that you would normally type to unlock your device and the phone says it's "Disabled" now OR does the phone mention Activation Lock and is asking for the password ***** your Apple ID?

Customer: replied 7 months ago.
My phone wants a Passcode I cannot get to let me see anything Just DISABLED CANNOT DO ANYTHING MY PHONE DINGS WHEN A MESSAGE COMES BUT THAT IS IT AT the computer store I was told I Need a passcode 6 numbers lost the number Emergency or something any advice cannot buy anothe phone or loose all my info .
Expert:  John T. F. replied 7 months ago.

How do you normally back up this iPhone?

Customer: replied 7 months ago.
Very Frustrating do you understand How much more money do you need to help me I am on fixed income 52 $ is a lot any other way fo doing this will you garantee me you will fix it as soon as possible for that kind of mney??? it that all the money you will ask for fixing?
Expert:  John T. F. replied 7 months ago.

I will not and have not asked for ANY additional money. However, as I've stated before - my only job is to provide assistance in the form of advice and information. YOU will have to take the steps to complete the procedure required. I guarantee my information is correct, I can not control if you follow those directions when I give them, though.

I understand you are frustrated, however, in order to provide that assistance I need all the facts...

So, once more, how do you normally back up your iPhone?

Customer: replied 7 months ago.
do you know what is wrong/ what is this passcode I need explain and maybe I will allow connect to my device and trouble shoot for me
Customer: replied 7 months ago.
Just don't want to get missled. yu are there and I am here
Expert:  John T. F. replied 7 months ago.

I dont want to connect to your computer, there are steps you must perform that require pushing physical buttons on the iPhone.

The iPhone is disabled because the passcode has been entered incorrectly too many times. It is not an uncommon error but it is also tedious to recover from.

Customer: replied 7 months ago.
ok but you must call me ny 10 am Manitoba time as I have to go to an appointment at 11:30 Manitoba time not sure where you are .
Customer: replied 7 months ago.
I will pay by credit card
Expert:  John T. F. replied 7 months ago.

I'm going to provide the steps you need here. However, i need to know; how do you normally back up your iPhone?

Customer: replied 7 months ago.
call;; me on my home phone--"(###) ###-####'" cell phone does not work
Expert:  John T. F. replied 7 months ago.

I'm going to provide the steps you need right here. However, I need to know; how do you normally back up your iPhone?

Customer: replied 7 months ago.
ok i accept but please call me on home phone above
Expert:  John T. F. replied 7 months ago.

As I have said,

I'm going to provide the steps you need right here. However, I need to know; how do you normally back up your iPhone?

Customer: replied 7 months ago.
ok just fix this cell phone I will pay by credit witch I allread gave my number for the 5 $ for something.
Expert:  John T. F. replied 7 months ago.

I feel we aren't communicating. Please answer my previous question.

Customer: replied 7 months ago.
Will Kris R be calling me to fix my I phone need to re sI am home now et a Passcode on my phone lost the orginal Number I am home Cell phone does not work due to not having this Passcode how do I re set
Customer: replied 7 months ago.
I will pay by credit card if needed to do what you can to reset this passcosde Betty Kelner (###) ###-####
Expert:  John T. F. replied 7 months ago.
Kris R is no longer dealing with this issue.I need to know; how do you normally back up your iPhone?