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My mail isn't going to in mail, it is all going to archive.

My mail isn't going...

My mail isn't going to in mail, it is all going to archive. How do I change this back,

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Computer, phone and I pad. All mac

Technician's Assistant: What troubleshooting have you tried?

I called Called att and they siad it was your problem.

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Answered in 2 hours by:
2/14/2018
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,893
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Is it going to archive on all your devices?

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Please login to your email from a browser and check if there are any filters configured to move mails to archive.

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Customer reply replied 4 months ago
When I did a search on filters. It said I had196 but how do I get to filters?

By sigining into your e-mail from the web, and then going into account settings (by clicking the settings wheel) on the top right.

Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,893
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
I am unable to sign in on web - I keep getting locked out of the account with a notice saying my password ***** ***** but i know i am entering the right password
Customer reply replied 4 months ago
I can't even reset the password, it just says "Account Locked".
Customer reply replied 4 months ago
What do you suggest I do?
Customer reply replied 4 months ago
Are you available?
Michael
Michael, Computer Software Engineer
Category: Mac
Satisfied Customers: 274
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

yes

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Customer reply replied 4 months ago
Hi Michael

so you were being helped by Kamil. what happend after he helped you?

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I cannot see any notes from the history of your communications.

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Customer reply replied 4 months ago
He suggested I log in to my email with the browser and delete filters to fix the emails going straight to archive instead of inbox, but I tried logging in and I keep getting locked out of my account with a notice saying my password ***** match. I know I am using the correct password
Customer reply replied 4 months ago
I understand that this is probably all caused by my account getting hacked

ok. he suggested that you need to log into your yahoo email account. Did u do that?

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Customer reply replied 4 months ago
I tried to log in to my account and I keep getting locked out, so I have no been able to get in yet

let me log into your system. that way I can see exactly what is going on.

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Customer reply replied 4 months ago
I tried to reset the password ***** it just redirected to a page saying "account locked"

am going to send u a link. please click on the link and follow its instructions.

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Customer reply replied 4 months ago
Ok

just a moment please.

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Customer reply replied 4 months ago
Sure

here we go.

http://www.justanswer.com/remotedesktop/join.aspx?Session=5faa8db0-44a8-44ed-a1a5-a7855837f805

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are u calling from the USA?

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Customer reply replied 4 months ago
I clicked the link but it is not allowing me to download the file
Customer reply replied 4 months ago
34;Safari can’t open the file “Elsinore.ScreenConnect.Client.exe” because no available application can open it."

can u click on the blue link and give me ur phone number to call. it is ok for me to call you?

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ok. use this link instead.

http://www.justanswer.com/remotedesktop/join.aspx?Session=5faa8db0-44a8-44ed-a1a5-a7855837f805&Type=Java

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Customer reply replied 4 months ago
Sure, My name is***** am helping Linda get this sorted out.(###) ###-####

ok Zoe. nice talking to u I call you now.

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Customer reply replied 4 months ago
This link also does not work

here we go

http://www.justanswer.com/remotedesktop/join.aspx?Session=e043a4a3-758d-41aa-a5b3-ffdd41ac4e76&Type=Java

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Thank you for giving me the opportunity of helping you. My goal is to give you the best experience possible! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. I hope I have earned a 5 star rating!

If you need more assistance, please use the reply box and let me know.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,893
6,893 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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