Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPad Pro turn on button sometimes takes me 20 30 tries to…

Customer Question
My iPad Pro turn...

My iPad Pro turn on button sometimes takes me 20 30 tries to turn the device on. And when I’m in an app such as email sometimes it takes me 10 to 20 times to get out of the app. Can this be fixed?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

The latest upgrade

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

It started with the upgrade before this one. Tech support had me load the newest upgrade when I talked with them yesterday. It worked fine for about 2 hours and then back to the problem.

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
2/7/2018
Mac Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,328
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 5 months ago

Over time, the button will wear out and will eventually need to be replaced.

A local cell phone or tablet repair shop will be able to fix this for you, or you can return the iPad to Apple:

https://www.apple.com/us/shop/help/returns_refund

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,328
20,328 Satisfied Customers
Experience: Over 16 years of computer experience, CISCO certified

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have touch ID on my IPad so when I turn it on I have to
I have touch ID on my IPad so when I turn it on I have to put my finger on the start button for my fingerprint. I also have a passcode. Every once in a while I have to put my passcode in before using … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
It continues to disconnect from iPad while playing music and
It continues to disconnect from iPad while playing music and many times fails to show the room icons in the app. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Both my iPad and iPhone keeps going on and off. Right now
Both my iPad and iPhone keeps going on and off. Right now I'm waiting on the phone, even then it keeps going on and off. Luckily the phone is still working. Is this an OS glitch? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPad has been going into black screen with the spinning
My iPad has been going into black screen with the spinning circle about 20 times in the past hour. It then displays the enter passcode screen. I have iOS 11.2 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hoo hoo hoo. Hackers have been going at me..... 10.6.3.
Well, I called up the number of the people who shut my computer down, to whit;(###) ###-####… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When trying to upload photos from phone to computer into
when trying to upload photos from phone to computer into iphot it says it cannot because the phone is locked- my phone does not have a passcode on it right now … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Contact Us Ask Mac Questions iPhoto Tech Support Connect
Contact Us Ask Mac Questions iPhoto Tech Support Connect one-on-one with a tech who will answer your question Not an iPhoto Tech Support Question?1 Ask your question A tech usually responds in minutes… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
IPad became dead slow about 4 days ago. page loads to Google
iPad became dead slow about 4 days ago. page loads to Google or any solid site take forever; get the server stopped responding message. I've already tried safari clear history and cookies, network res… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am having trouble transferring photos from my iphone to my
I am having trouble transferring photos from my iphone to my apple mac as it says the device is locked but when i type in passcode nothing happens. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I wanted to load the pictures on my iPhone 5S to my Mac. I
I wanted to load the pictures on my iPhone 5S to my Mac. I was able to do this before, but this time it said photos in the Camera Roll of my iPhone cannot be imported because the device is locked with… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
ITunes could not connect to the iPad “iPad” because an
iTunes could not connect to the iPad “iPad” because an invalid response was received from the device. I get this message after the last ipad air upgrade … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can't connect Ipad m9ni to Itunes on Mac mini. Invalid
Can't connect Ipad m9ni to Itunes on Mac mini. Invalid response. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can you help with an older Ipad I got from my company when
Can you help with an older Ipad I got from my company when I left. It will load all my email accounts except one. That is first one I tried to load and made many wrong password ***** and got email fro… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
something happened when I tried to download and install the
something happened when I tried to download and install the new settings update on my husbands ipad... and now it shows to connect to Itunes.... when I did it said the ipad needed to be restored - I c… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have the Blue Pad app for iPad. It was working but now it
I have the Blue Pad app for iPad. It was working but now it is not. When I try to open the page comes up that say Garmin Bluechart Mobile. after about 20 or 30 seconds this page automatically closes t… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
my ipad 2 went black on me yesterday except for an apple in
my ipad 2 went black on me yesterday except for an apple in the center. i rebooted and nothing changed. how do we get my screen back. (i am writing this on my wifes ipad)… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I upgraded my iPad to the newest version. I lost my ebook app
I upgraded my iPad to the newest version. I lost my ebook app with all my books. When I try to "install" it again from the Apps app, it has been "waiting" for hours! Will my books be there when it fin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
i just bought a ipad2 last week from the online store. sometimes
i just bought a ipad2 last week from the online store. sometimes my camera opens and sometimes it doesnt and the back camera wont turn around sometimes when i want it to. should i inform apple about t… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x