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I'm sorry I need to get an apple id password. I do not

Customer Question
I'm sorry I need...

I'm sorry I need to get an apple id password

Technician's Assistant: When did you last change your password ***** Apple ID?

I do not remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO let me try something

Submitted: 2 months ago.Category: Mac
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Answered in 3 minutes by:
2/6/2018
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 513
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed with any troubleshooting, please let me know your email address registered with apple.

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Customer reply replied 2 months ago

*********************. I entered what I thought was my password, but apple didn't recognize it

Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Let me check.

Please hold.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Mention your first name and last name.

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Customer reply replied 2 months ago

Ronald ******

Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Kindly provide your telephone number ending with 16

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Customer reply replied 2 months ago

*****************

Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

A message with instructions has been sent to iPhone (iPhone 6), Ronald’s iMac (iMac 27"), and your other device.

Kindly follow the instructions given to your iPhone/iMac

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Password ***** Notification Sent

You can now reset your password ***** one of your devices, using either your iPhone/iMac

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Let me know if you are able to do that successfully.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating.
And thank you so much for contacting Just Answer.
You can also directly write back to me
https://www.justanswer.com/electronics/expert-suhasini/
I wish you have an awesome day ahead!

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Customer reply replied 2 months ago
I did not get any instructions on my iPhone
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

How about your iMac?

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Customer reply replied 2 months ago
I did not get any instructions on my iPhone I did not get any instructions on my iMac
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Did you receive any notification on the iMac?

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Let me resend it.

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Customer reply replied 2 months ago
I still did not get it
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Please wait, am working on it.

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Customer reply replied 2 months ago
Also can I g
Customer reply replied 2 months ago
Also can I get an Apple ID password?
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Sure, kindly stay connected with me I see an iTunes account linked with this account.

Am trying to retrieve your apple id information.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Just to confirm, you have your iPhone right now. Correct?

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Let’s use it get the code.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Go to Settings > [your name].

Tap Password & Security > Get Verification Code.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago
Go to Settings > [your name].Tap Password & Security > Get Verification Code.
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Customer reply replied 2 months ago
I cannot sign in to iCloud
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

You will receive a code on the phone number listed as your trusted phone number.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Please wait.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

In this case, I will be needing you to talk to iTunes Phone Support team since this is account sensitive issue. You just need to be verified as the account owner.

Are you available right now to receive a call from Apple?

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago
In this case, I will be needing you to talk to iTunes Phone Support team since this is account sensitive issue. You just need to be verified as the account owner.Are you available right now to receive a call from Apple or I can schedule a call for you.
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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Ronald, are you with me?

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Are you available right now to receive a call from Apple or I can schedule a call for you.

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Okay Ronald, am scheduling a call right now.

Is it okay?

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

If you are unable to answer the call from Apple right now,

You also have the option to contact us once you are available through:

United States
1-***-***-****

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Customer reply replied 2 months ago
Are we done?
Customer reply replied 2 months ago
Are we still connected?
Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Did you get the call from Apple?

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Mac Support Specialist: Suhasini Velu,
 replied 2 months ago

Is the issue fixed Ronald?

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Suhasini Velu
Suhasini Velu
Suhasini Velu
Category: Mac
Satisfied Customers: 513
513 Satisfied Customers
Experience: Engineer at CSS Corp Pvt Ltd

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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