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I cannot open my kindle library on my I pad. Today. To close…

Customer Question
I cannot open my...

I cannot open my kindle library on my I pad

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Today

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

To close down my book on Kindle but open my library on my IPad as I have the kindle app. On iPad along with my Kindle ereader

Submitted: 5 months ago.Category: Mac
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Answered in 21 minutes by:
2/6/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

May I know what is the error message you are getting when trying to open kindle library?

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Customer reply replied 5 months ago
None
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

Have you tried restarting your iPad?

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Customer reply replied 5 months ago
I just finished reading book. Goodreads is connected & won’t let me switch to Kindle on iPad. Did not close down & restart. No did no!
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

Could you please try to restart your iPad once and check if it works.

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Customer reply replied 5 months ago
I did & it didn’t work still
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

May I know what are you seeing on your iPad screen right now?

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Customer reply replied 5 months ago
The last page of the book I read with A goodreads books to read page showing.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

Okay, Could you please try to press the home button and see if your able to come out of that page?

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Customer reply replied 5 months ago
Did that. No difference.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

Have you tried this same step to restart your iPad Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

May I know if you tap on the page do you get any option to exit or home?

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Customer reply replied 5 months ago
No. Look this is taking too long. Can you help or not?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 5 months ago

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

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Mac Support Specialist: Josh, Mac Support replied 5 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
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Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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