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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8567
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My phone keeps asking me for my apple password, i forgot. my

Customer Question

My phone keeps asking me for my apple password, i forgot. my apple id is***@******.***
JA: When did you last change your password ***** Apple ID?
Customer: I went to verizon for help, they changed it to Verizon1, but that did not work.
JA: Did you try resetting through Apple's online account reset tool?
Customer: Yes, but forgot the answers to the questions. I have parkinsons
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: You get my friend to help now.
Submitted: 9 months ago.
Category: Mac
Expert:  Karthik replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Karthik replied 9 months ago.

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is date of birth? So that we can reset the apple ID password ***** the help of security question.

Customer: replied 9 months ago.
06/15/1943
Expert:  Karthik replied 9 months ago.

Can you please answer this question below:

1. Who was your favorite film star or character in school?

2. What was the name of your first pet?

Customer: replied 9 months ago.
I tgourght i write bette davis and snooppy. I have parkins
Customer: replied 9 months ago.
I used a friends credit card so can not charge more than the 5 dollars.
Customer: replied 9 months ago.
could you just send the new temp password ***** my mail. ***@******.***
Expert:  Karthik replied 9 months ago.

I am a user of the site just like you and I am not sure how much you paid for this service. You can contact JustAnswer's Customer Service for payment related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or you can Call 1-***-***-**** for reaching customer support

Expert:  Karthik replied 9 months ago.

The answer which provided is not matching properly because I am getting an error message stating, One or more of your answers does not match the security information on file. In this case could you please double check the answer for this following questions.

1. Who was your favorite film star or character in school?

2. What was the name of your first pet?