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Trying to reset my password. When I enter my email they tell…

Customer Question
Trying to reset my...

Trying to reset my password. When I enter my email they tell me it is taken and to choose a new one. But it is taken...by me. No way to go forward to reser password. Help!

Technician's Assistant: When did you last change your password ***** Apple ID?

Don't recall exactly , been a few years.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Also I cannot get my email.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank u.

Submitted: 5 months ago.Category: Mac
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Answered in 4 minutes by:
2/6/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Customer reply replied 5 months ago
I want to cancel this service now. Thank u.
Customer reply replied 5 months ago
I am signing off. Cancel.
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

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