Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Trying to download a word game (Words with Friends) have…

Customer Question
Trying to download a...

Trying to download a word game (Words with Friends) have changed my Apple password ***** times - problem may be that the original email address has been changed - Apple still has the old one

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 33 minutes by:
2/6/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

Ask Your Own Mac Question
Customer reply replied 5 months ago
Why have you charged me $35???
Customer reply replied 5 months ago
You people charged me $35 for nothing! Please refund this amount to my account. If you do not comply, I will report you to better business!!!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Just bought a new iPhone 8 plus and cant get my apple pass
just bought a new iPhone 8 plus and cant get my apple pass word reset cant remember the old one … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just received a apple ipad and I can not get on it keeps
I just received a apple ipad and I can not get on it keeps asking for apple pass word I do not know it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I reset my ID and Password to get a free app and I am
I reset my ID and Password ***** get a free app and I am reading that both are incorrect. I've been working on this for about 45 minutes. Totally frustrated; please help. Thank You! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I forgot my Apple ID password and would like to retreave it.
I forgot my Apple ID password ***** would like to retreave it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Ineed to getmy ipad passwordbecause it is activation locked.
Ineed to getmy ipad passwordbecause it is activation locked. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It's my iPad. I went to play Slotomania and it told me to
It's my iPad. I went to play Slotomania and it told me to log in to my Facebook app to continue,when I did it kick me down from platinum status to bonus,changed my sloto club points from over 7000 to … read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
I forgot my Apple password. I don't know for sure, been
I don't know for sure, been having problems with it for about a month … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgot my password. Can't recall, may be in July 2017. It
forgot my password JA: When did you last change your password ***** Apple ID? Customer: can't recall, may be in July 2017 JA: Did you try resetting through Apple's online account reset tool? Customer:… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I need my Apple ID number and password. I do not remember.
Just that I been trying and maybe I do not understand… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I bought a new apple ipad and set it up myself. When I was
I bought a new apple ipad and set it up myself. When I was setting it up the screen to create a password ***** came up. I did the touch screen thing and was able to read LDS scriptures, and watch LDS … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I visited an apple store yesterday in Mississippi to unlock
I visited an apple store yesterday in Jackson Mississippi to unlock my iPad and talked to a rep from apple . I think her name was jean. She told me that she would send instructions today st approx 1 p… read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
Cant log in, wants my apple id and password. I may not have
Cant log in, wants my apple id and password. I may not have the correct information … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Cannot get on my phone, downloaded updates yesterday and
Cannot get on my phone, downloaded updates yesterday and after I was asked if I wanted 2nd security. I said yes and was sent a six number code, tried to use the six numbers and they were not accepted,… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I cannot remember my original password.I need to get a new
I cannot remember my original password.I need to get a new password ***** my Mac and iPhone urgently. … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
I am trying to purchase an app( IP Cam Viewer Pro and I
I am trying to purchase an app( IP Cam Viewer Pro and I purchase then enter my password ***** fter that another pop up screen displays on my I-phone saying require for additional purchases on this dev… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't remember my apple password. 2 years ago. How do I
I can't remember my apple password JA: When did you last change your password ***** Apple ID? Customer: 2 years ago JA: Did you try resetting through Apple's online account reset tool? Customer: How d… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When I try to login to iTunes, it says I can't login because
When I try to login to iTunes, it says I can't login because my account isn't connected with an iTunes provider. This is a new iPad Pro and I want to sync with my old iPad. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
I forgot my pass worfd. Wat. On my desk top ichanged the
yes on my desk top ichanged the pass word but it didnt work for the ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x