Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My iPhone got locked it says Activation Lock and when I try…

Customer Question
My iPhone got locked...

My iPhone got locked it says Activation Lock and when I try my Apple ID and password ***** says incorrect and I don’t rememeber anything else

Technician's Assistant: When did you last change your password ***** Apple ID?

I never changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No nothing

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How can I change my password ***** maybe create a new a new account?

Submitted: 5 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 23 minutes by:
2/6/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Ask Your Own Mac Question
Mac Support Specialist: Karthik, Mac Enthusiast replied 5 months ago

When I tried to reset the account I am getting an error message stating *****@******.*** is not an Apple ID. Are you sure is it a right apple ID?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm out of the country right now and my phone's acting up it
I'm out of the country right now and my phone's acting up it is asking for an activation lock with an apple ID but I never use the apple ID that this phone was set up with so I don't know the password… read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
It says my Apple ID has been disabled. IPhone 6s. About 2
About 2 weeks. I somehow created a different Apple ID email address but I don't know how to do anything … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Activation lock and i don't have the password used when I
activation lock and i don't have the password ***** when I set up the iphone. My iphone has been deleted. … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
My iPhone is locked. I did standard reboot but SIRI is
My iPhone is locked . I did standard reboot but SIRI is locked on and simply states number or name of any button I push , like power off slide ,if you try to slide it SIRI says " power off button" . H… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My iPhone has the message activation lock.. Never. Don't
My iPhone has the message activation lock.. JA: When did you last change your password ***** Apple ID? Customer: Never JA: Did you try resetting through Apple's online account reset tool? Customer: Do… read more
Karthik
Karthik
Mac Enthusiast
519 satisfied customers
I am locked out of account, and haven't even registered
I am locked out of account, and haven't even registered yet!!! … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
The iPad is locked. Activation lock requires Apple ID and
The iPad is locked. Activation lock requires Apple ID and password. I don't understand why it was shut down. I know the Apple ID but cannot remember password. It's been 4 years since I purchased it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,326 satisfied customers
I just got a new iPhone & Before I had a use one,& my
I just got a new iPhone & Before I had a use one,& my boyfriend created one apple account & I didn't know, now When I use my email is asking for my password & I have no idea what can I do, can you ple… read more
Cris
Cris
60 satisfied customers
Activation locked. My wife bought it from someone for my
My wife bought it from someone for my daughter for her bday … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
Locked out of my iPad. Tried my user name and password but
Locked out of my iPad. Tried my user name and password ***** they show as incorrect. Screen says someone used the Find My iPhone link but I don't have an iPhone. … read more
Cris
Cris
60 satisfied customers
I forgot my Apple ID and password. I'm trying activate new
I forgot my Apple ID and password. I'm trying activate new service on my iPhone … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I don't have the Apple ID and password of old iPhone to take
I don't have the Apple ID and password ***** old iPhone to take the activation lock away … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I updated at the app store, and it came up with activation
I updated at the app store, and it came up with activation lock, and I cannot remember my password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
It's saying I need to enter the Apple ID and password to
It's saying I need to enter the Apple ID and password ***** activate the phone but I don't know it cause I bought it off someone and they can't remember the password ***** the owner has the find my iP… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
My iPhone is locked and I don't know my appleID what can I
My iPhone is locked and I don't know my appleID what can I do? … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
We have an iPad and today Activation Helpshowed up. We do
we have an iPad and today Activation Helpshowed up. We do not have an iPhone and it asks for our Apple ID number (which i don't have...our iPd is about 16 years old) and also asks for our pASSWORD ***… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
How can I change my apple password? Don't think I ever
No. I'm 80 and don't know much about these things. Recently I got a message “Your Apple ID and phone number are now being used for iMessage on a new phone”. I got the 8 about a month ago. Apple sent me to Supportteq earlier this eve — they are selling an expensive service I don't honk I need. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Both my ipad and iphone display the incorrect Apple id.
Both my ipad and iphone display the incorrect Apple id. Pretty annoying because every time I go to type an email a little box pops up stating: Apple ID verification Enter the password ***** (incorrect… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x