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I'm unable to save nor to export my project within iMovie…

Customer Question
Hi I'm unable to...

Hi I'm unable to save nor to export my project within iMovie app. The error reads that unable to open the file"1080p.mov because the file does not exist... Any help would be appreciated. I have tried everything in the book to move this project to either the icloud or save or iTunes but no success :(

Technician's Assistant: When could you last open your iTunes?

Last night

Technician's Assistant: Did you recently update your software or Operating System (OS)?

It's all up to date

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I'm using my ipad for the project

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Hello - Do you have an ETA for my question? Many thanksJP
Answered in 47 minutes by:
2/1/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,297
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

The file 1080p.mov, where does it live?

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Customer reply replied 4 months ago
it's in my iPad
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

And you are exporting it from your iPad?

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Customer reply replied 4 months ago
thta is correct. I'm using iMovie App and I can't save, or export to iCloud
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Is the iPad connected to wifi?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Does it start the export or does it fail immediately?

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Customer reply replied 4 months ago
that is correct
it starts the export and it looks like it's about to finish afer several minutes and at that point I get the error message. I even deleted the project and started over however the same issue occurred
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

have you tried creating a new project and exporting that project?

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Customer reply replied 4 months ago
same issue
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Are you using the same content in the new project?

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Customer reply replied 4 months ago
it could be the size of the file... so I'm going to split it in few segments and see what happens...
Customer reply replied 4 months ago
I really don't think you can help here since there is no way for you to mirror the issue in order to really understand the issue it self. No harm done. I tried but ...
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

I completely understand. Lets do this, dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. When finished messages me back, ok?

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