Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My phone won't turn on. My phone won't turn on

My phone won't turn...

My phone won't turn on

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

My phone won't turn on

Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
1/25/2018
RussellA
RussellA, Systems Engineer
Category: Mac
Satisfied Customers: 275
Experience: From windows, to linux, to mac, I know it all.
Verified
  1. Please charge your phone for at least 15 minutes
  2. Press and hold the power button for 60 seconds
  3. The phone should start
RussellA
RussellA, Systems Engineer
Category: Mac
Satisfied Customers: 275
Experience: From windows, to linux, to mac, I know it all.
Verified
RussellA and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask RussellA Your Own Question
RussellA
RussellA
RussellA, Systems Engineer
Category: Mac
Satisfied Customers: 275
275 Satisfied Customers
Experience: From windows, to linux, to mac, I know it all.

RussellA is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I mistakenly unplugged my iPhone 6Plus S from my PC while
I mistakenly unplugged my iPhone 6Plus S from my PC while loading the latest update, not the phone is stuck with the ITunes logo and the lightning cable displaying … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have an iPhone X. It is "disabled". The instructions say
I have an iPhone X. It is "disabled". The instructions say to go to iTunes, but they aren't synced. Then the instructions say volume up button fast, volume down button fast then the side button. iTunes then tells me: it can't do anything because there's a passcode on it - - Yep of course there is, I'm trying to get the phone to work..... … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Dropped phone and won't turn on. Os updated. Phone won't
dropped phone and won't turn on JA: When was the last time you updated the Operating System (OS) on your Apple device? Customer: os updated JA: Anything else you want the Mac Expert to know before I c… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
I purchased an IPhone 6 from your apple store in Bradenton,
I purchased an IPhone 6 from your apple store in Bradenton, Fl about 2 months ago. It replaced a phone which I dropped in water. This phone does not hold a charge. It discharges even when it is turned… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I just bought an IPhone SE--got it wet! I kept in a bag with
I just bought an IPhone SE--got it wet! I kept in a bag with rice for two days; it isn't charging! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I turned it off and charged it overnight. I have not been
I turned it off and charged it overnight. I have not been able to get it back on. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
While texting, no longer get help screen and autocorrect?
while texting, no longer get help screen and autocorrect? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have an iPhone 6s. Somehow iTunes on my phone has deleted
Somehow iTunes on my phone has deleted songs that I added to iTunes on my computer a long time ago (like 10 years) and it won't let me add them back on my phone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My battery won't keep a charge, ios, can't get get it to
My battery won't keep a charge JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: ios JA: Have you installed any updates recently? Customer: ca… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Thanks for being up! My iphone 6 got submerged in water &
Hi Mike, Thanks for being up! My iphone 6 got submerged in water & now won't turn on, I have it submerged in rice, is there anything I can do between now & tomorrow when I take it in to Apple?? Nori … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I can't remember my Iphone password. Need help. The folks at
The folks at Verizon set it up about a month ago when I received a new phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My daughter's IPhone 5S won't turn on. At All. I've tried
My daughter's IPhone 5S won't turn on. At All. I've tried charging it, tried holding down all the buttons for 10 seconds, I've tried the home and power button for 3 seconds... I'm at a loss of what to… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My finder is not responding anymore and i have three folders
my finder is not responding anymore and i have three folders open on my desktop that aren't closing which won't allow me to access any of my other files … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
so I just downloaded ios5 and I took a few pictures...when
so I just downloaded ios5 and I took a few pictures...when I go to review it on my phone it won't come up and it says that I have no pictures. do you know how to remedy this problem?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
iphone 4 is frozen - bottom arrow to slide to on is stuck to
iphone 4 is frozen - bottom arrow to slide to on is stuck to the right. Power button won't turn phone off and phone won't turn on - HELP!!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just tried to update my Iphone 4 to the lastest version and
Just tried to update my Iphone 4 to the lastest version and towards the end it said download could not complete. Now i have just a black screen with the itunes symbol and a USB lead tring to conect to… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Do you know how to resolve the problem some jailbroken iphone
Do you know how to resolve the problem some jailbroken iphone and touch users have had where they can't restore and get a cartoon picture of steve jobs speaking russian? My 1G touch has been bricked s… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
I have a Mac iBook G4, 14 . It will start up with a blue screen
I have a Mac iBook G4, 14". It will start up with a blue screen or sometimes the apple and a moving circle, but it won't continue the boot. I tried pressing the shift-ctrl-opt-power buttons, waiting 5… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x