Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

It is tied into my husbands and I don’t know how to undo it.

It is tied into...

It is tied into my husbands and I don’t know how to undo it

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad 10.3.3

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

10.3.3 I think it got set up under his name at Christmas which caused some problems and now is causing more problems. It has locked him out of his computer and his iPhone somehow. He can’t access Anything. We need to make my iPad and his phone and computer completely separate. Somehow it says my iPad is his iPad

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Anything. We need to make my iPad and his phone and computer completely separate. Somehow it says my iPad is his iPadMy iPad and my husbands phone and computer have somehow gotten interlinked and they need to be separate

Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
1/23/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Robert
Robert, consultant
Category: Mac
Satisfied Customers: 9,485
Experience: many years in the computer consulting industry
Verified

My phone number is ***** the secure section

give me a call and we can get it all sorted out though it may take a bit to deal with all the devices

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
2,712 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a problem with the iPad, but not this one I'm
I have a problem with the iPad, but not this one I'm using,the other which I gave to my husband. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iPhone 7plus became locked when I couldn't remember my
My iPhone 7plus became locked when I couldn't remember my password. I changed my password ***** my iPad but still can't get into my phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a hacker that has a disguise on his phone number his
I have a hacker that has a disguise on his phone number his phone number comes in and lays an app on my phone the copies everything about my Apple phone and causes it to act very strange this is my bo… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I am pretty sure that a neighbor has gotten into my iPhone
Hi. I am pretty sure that a neighbor has gotten into my iPhone and complete iTalk account. I've been told that he may have gotten in through wifi, then Google and github. Perhaps it was Apple. At any … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
138 satisfied customers
I have just bought a new cordless keyboard for my ma. I need
I have just bought a new cordless keyboard for my ma. I need to connect to Bluetooth to instal th keynote, but to reacbluetooth I need to open the computer with a password.since the keyboard isn't act… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have lost my iPad and can't get in and don't know the
I have lost my iPad and can't get in and don't know the password ***** apple id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have my iPad that is still linked to a different Apple ID
Hi I have my iPad that is still linked to a different Apple ID and password ***** I can't remember it so how can I undo the activation lock … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I share an account with my husband and that is fine but on
I share an account with my husband and that is fine but on one of the updates I said yes to him sharing my icloud. Now we both have the same contacts, pictures and anything I download to my phone or i… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
290 satisfied customers
Activation locked. My wife bought it from someone for my
My wife bought it from someone for my daughter for her bday … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
Do. Ave to pay for ‘‘tis help cause I don't want to that.
Do. Ave to pay for ‘‘tis help cause I don't want to that … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I need to reset password I took it to Verizon for help and
I need to reset password ***** took it to Verizon for help and it keeps going to recovery mode. Can you help me get it changed? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
My husband is just setting up his ipad, but did not write
My husband is just setting up his ipad, but did not write down his passcode and can't remember it. So he cannot go any further with setting it up, what can he do now? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have somehow locked my IPhone. I don't remember. I don't
I don't know how. My phone is locked and I am using my IPad! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
It's saying I need to enter the Apple ID and password to
It's saying I need to enter the Apple ID and password ***** activate the phone but I don't know it cause I bought it off someone and they can't remember the password ***** the owner has the find my iP… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
My husband cannot sign into his ipad. We have tried to reset
My husband cannot sign into his ipad. We have tried to reset his password ***** keep getting a message "Activation Lock" which requires his original password ***** was used when he set up his account.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I bought my husband an iPad for Christmas. iTunes still has
I bought my husband an iPad for Christmas. iTunes still has our old I'd on file and I can't download. I need dklewis86 @century link.net deleted and I can't seem to do it. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
Can't load my apps my iPad keep saying that unable to
Can't load my apps my iPad keep saying that unable to complete set up ID, can't go back and can't complete anything … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I reset my husband's iPhone to factory specs. Goal was to
I reset my husband's iPhone to factory specs. Goal was to create a iTunes account for him separate than me (never did that before). I then put him on family share but I cannot figure out how to move a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x