Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to install an app on my phone, but I cannot

Customer Question
Hello Pearl, I am...

Hello Pearl, I am trying to install an app on my phone, but I cannot remember my password. Can you help me?

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't remember.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know how to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm new to apple and I'm not very tech oriented.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/20/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,706
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Ask Your Own Mac Question
Customer reply replied 6 months ago
Can you just tell me how to retrieve my password? Why do I have to pay for you to do this?
Customer reply replied 6 months ago
Mr. Johnson, are you there? Do you have an answer for me?
Customer reply replied 6 months ago
I DON'T WANT YOU TO REMOTELY FIX IT! I JUST WANT YOU TO TELL ME HOW TO FIX IT!!
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Never mind. I figured out how to fix it. This was a waste of my time and money!
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Would you like a refund?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It says I usedfind my iPhone to link to apple I'd and it
It says I usedfind my iPhone to link to apple I'd and it won't let me in. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I cannot sign in using my password. Cannot sign in. Apple
I cannot sign in using my password JA: What exactly are you having trouble accessing? Customer: Cannot sign in JA: What's the brand and model of your computer? And the Operating System (OS)? Customer:… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
I am trying to add new apps to my IPAD and it tells me I
I am trying to add new apps to my IPAD and it tells me I need my Apple ID. When I enter what I have written down for that they say it is wrong. I need a correct ID so I can add apps. Judy Ray … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My What's App version expired yesterday and I cannot
My What's App version expired yesterday and I cannot remember my password ***** Apple ID for***@******.*** but I do not know it. … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
Pearl.. I'm locked out of my phone! Don't recall it ever
Hi, Pearl.. I'm locked out of my phone! Don't recall it ever being locked. I don't ever want it locked. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My App Store icon shows two updates needed on my I-pad..I
My App Store icon shows two updates needed on my I-pad..I put in the user code (*****@******.***) which it keeps but will not accept my password..so I believe I need a new password ***** … read more
Cris
Cris
62 satisfied customers
I forgot my Apple ID and password. I'm trying activate new
I forgot my Apple ID and password. I'm trying activate new service on my iPhone … read more
Mr.Med
Mr.Med
1,221 satisfied customers
My grand daughter has a i phone 6, she went to reset her
Hi my grand daughter has a i phone 6, she went to reset her phone...and can't remember here pass word. she did manage to locate a verification code but is haven't no luck in entering onto her phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a new iPad Pro and cannot use it to buy books on
Hi, I have a new iPad Pro and cannot use it to buy books on ibook … read more
Cris
Cris
62 satisfied customers
I purchased a new Apple 7 plus phone today. My old Apple 6S
I purchased a new Apple 7 plus phone today. My old Apple 6S is now my husband's phone. He is having difficulty using the phone because he is being prompted that the activation lock is on. I entered my… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I'm trying to download What's App and it's asking for my
Hi Pearl. I'm trying to download What's App and it's asking for my password. Whic, given the phone's age, I don't remember. Can you help me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a MacBrook Pro and a 1Phone. Anyway I cannot remember
Hello I have a MacBrook Pro and a 1Phone. Anyway I cannot remember my apple id and have tried everything on line to get a new password. Pleas help me! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I am unable to unlock mu Apple Store account. I have clicked
Hello, I am unable to unlock mu Apple Store account. I have clicked on "get" and "install" attempting to download apps but the screen indicates that I am locked out of my account for security reasons;… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
552 satisfied customers
Pearl my name is***** am trying to get the Chase bank app
Hi Pearl my name is***** am trying to get the Chase bank app update on my iphone but it's asking me for the password ***** an email I no longer use can you help me switch it to my current email? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just changed my Apple ID because I can't get into the app
I just changed my Apple ID because I can't get into the app store and it still is askin me for the Apple ID for someone called [email protected] com. I have no idea who this is!!! Can you please solve… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I can't get my email because my Apple ID has not been verified
I can't get my email because my Apple ID has not been verified you sent me an email to verify but I can't receive emails can you texts me the verification… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I FORGOT MY PASSWORD AND I WANTED TO PURCHASE MORE APPS. HOW
I FORGOT MY PASSWORD ***** I WANTED TO PURCHASE MORE APPS. HOW CAN I CHANGE IT TO A PASSWORD ***** CAN REMEMBER WITH OUT KNOWING THE FIRST PASSWORD ? THANK YOU… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cannot get iTunes on my I phone. It shows my old email address
I cannot get iTunes on my I phone. It shows my old email address and I cannot remember my password. I am not able to us APPS on my phone. How do I start over? HELP!… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x