Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I need help with my mobile phone Samsung J7 Pro. After

I need help with...

I need help with my mobile phone Samsung J7 Pro. After switching off I can't get back on without my password ***** I can't remember it. I use my thumb print! How can I access my phone without my password?

Technician's Assistant: When were you last able to use your Galaxy?

Yesterday

Technician's Assistant: Do you have a Google account linked to the phone?

Yes

Show More
Show Less
Ask Your Own Mac Question
Answered in 8 hours by:
1/20/2018
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,702
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First of all, these devices are very secure and if you are locked out, then there are no tricks or unofficial ways to unlock the phone. However, there are some other official ways to unlock it.

First we can try to unlock it directly from Samsung Find My Mobile service. This will only work if you have the Find My Mobile option enabled on it. Go to this website --> https://findmymobile.samsung.com/

Login to your Samsung account. Select your device on there. Click More on the right side under Ring My Device, Lock My Device etc. Then click Unlock Device and when you do that, your screen will be unlocked.

Another option is, you can try to setup a new lock using Android Device Manager. Go to this website --> www.google.com/android/devicemanager

Then login to your Google account that you used on your J7. Click Lock button and setup a new lock. Then use the new lock to unlock the phone. See here --> http://trendblog.net/how-to-bypass-android-phone-lock-screen-pattern-pin-password/

If that didn't work, then enter some incorrect lock codes and it will ask for BACKUP PIN. If you setup any backup pin, enter it. If not, enter incorrect codes and it may ask for the Gmail account associated with it.

If that didn't work either, then the only option to get in to the phone is factory-reset it. There is no other way to override the lock screen if the Gmail or Samsung website option didn't work. Factory reset will erase everything from it and return it to new (like Out of Box). This is how they designed the device. Even if you take it to the Samsung, they will not be able to unlock it for you.

Follow the steps below to factory reset it (make sure you follow the steps below exactly or it will not work);

Turn off the phone

Press and hold down Volume Up, Home and Power buttons at the same time.

When it turns on, release the Power button but continue holding down Volume Up and Home button.

Android system recovery will be loaded now (may take up to 2 minutes. Press Volume Up and Power if it shows No Command)

Select wipe data/factory reset.(Volume buttons to go up or down, select with Power button)

Select Yes — delete all user data.(Volume buttons to go up or down, select with Power button)

Then select reboot system now(Volume buttons to go up or down, select with Power button)

That should factory reset the phone.

After factory reset, you need to setup the phone again (like a new phone). If there is a backup made on Samsung or Google account, you will get your data back.

Please understand that, in here, I can only give you possible instructions to fix it. If you are unable to unlock it without the factory reset, please don't rate bad or poor or OK as it will badly affect my job here.

If you have any difficulty on following the steps above, please let me know and I will walk you through it.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First of all, these devices are very secure and if you are locked out, then there are no tricks or unofficial ways to unlock the phone. However, there are some other official ways to unlock it.

First we can try to unlock it directly from Samsung Find My Mobile service. This will only work if you have the Find My Mobile option enabled on it. Go to this website --> https://findmymobile.samsung.com/

Login to your Samsung account. Select your device on there. Click More on the right side under Ring My Device, Lock My Device etc. Then click Unlock Device and when you do that, your screen will be unlocked.

Another option is, you can try to setup a new lock using Android Device Manager. Go to this website --> www.google.com/android/devicemanager

Then login to your Google account that you used on your J7. Click Lock button and setup a new lock. Then use the new lock to unlock the phone. See here --> http://trendblog.net/how-to-bypass-android-phone-lock-screen-pattern-pin-password/

If that didn't work, then enter some incorrect lock codes and it will ask for BACKUP PIN. If you setup any backup pin, enter it. If not, enter incorrect codes and it may ask for the Gmail account associated with it.

If that didn't work either, then the only option to get in to the phone is factory-reset it. There is no other way to override the lock screen if the Gmail or Samsung website option didn't work. Factory reset will erase everything from it and return it to new (like Out of Box). This is how they designed the device. Even if you take it to the Samsung, they will not be able to unlock it for you.

Follow the steps below to factory reset it (make sure you follow the steps below exactlyor it will not work);

Turn off the phone

Press and hold down Volume Up, Home and Power buttons at the same time.

When it turns on, release the Power button but continue holding down Volume Up and Home button.

Android system recovery will be loaded now (may take up to 2 minutes. Press Volume Up and Power if it shows No Command)

Select wipe data/factory reset.(Volume buttons to go up or down, select with Power button)

Select Yes — delete all user data.(Volume buttons to go up or down, select with Power button)

Then select reboot system now(Volume buttons to go up or down, select with Power button)

That should factory reset the phone.

After factory reset, you need to setup the phone again (like anew phone). If there is a backup made on Samsung or Google account, you will get your data back.

Please understand that, in here, I can only give you possible instructions to fix it. If you are unable to unlock it without factory reset, please don't rate bad or poor or OK as it will badly affect my job here.

If you have any difficulty on following the steps above, please let me know and I will walk you through it.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Customer reply replied 27 days ago
Hi Ashik,
I have tried all the options. I managed to use my google account and lock the phone, but I cannot use the temp password ***** open it again! So now my next option is to re set to factory settings. The problem I am having at the moment is turning the phone off so that I can start the procedure of resetting. Can you give me any tips on how to turn off the phone? The power button brings up the power off, restart and Emergency mode. When I press power off it just says try again after so many minutes.
Regards Gillian

Hold down Volume down and Power buttons at the same time until it goes off. Then immediately hold down Volume up, Home and Power to boot into recovery mode.

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,702
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 27 days ago
Hi Ashik,
Thank you so much for all your help unlocking my phone, I have managed to re set to factory settings and rebooted all my information to it without losing any data.
Very happy indeed.
Gillian
You are most welcome!
Ask Your Own Mac Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,702
11,702 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just received a call from a friend saying that someone is
I just received a call from a friend saying that someone is using my idenitity and telling people I won money and using my idenitity.. She said it was on Facebook ans Messenger. Can you help me? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have questionable charges on my bank statement from iTunes
I have questionable charges on my bank statement from iTunes the number that it gives on my bank statement is not a good number so I need to find out if I have a password ***** username how to Gideon … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
I can't buy from iTunes on my account for games. Not sure
Tried to buy games chips for video games message reads cannot buy contact apple support … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
Where do I find password for my new genie
Where do I find password ***** my new genie DirecTV-WVB-E7617B9C … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
My iPad shut down last evening and will not restart. Not
My iPad shut down last evening and will not restart. … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
My iphone 6 just keeps flashing the apple icon, it wont do
my iphone 6 just keeps flashing the apple icon, it wont do anything … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,308 satisfied customers
I can't purch a game on my phone. I phone 6plus iOS 11.25.
Reboot it keeps telling me too contact you guys I put my card in as well … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,308 satisfied customers
I DO NOT OWN A APPLE DEVICE AND I DID NIT PLACE A ORDER FOR
I DO NOT OWN A APPLE DEVICE AND I DID NIT PLACE A ORDER FOR A MAC BOOK … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
219 satisfied customers
I got an e-mail saying that my apple account is locked not
I got an e-mail saying that my apple account is locked not sure if this is spam or real … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My wife used to take care of this, she passed away in
My wife used to take care of this, she passed away in September. I've been trying to handle everything. I'm not that good with computers. So if I could have a representative call and explain things to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,308 satisfied customers
I was charged 7.99 for a life 360 upgrade I cancelled the
I was charged 7.99 for a life 360 upgrade I cancelled the second it was offered. I am tired of being signed up for things I did not sign up for. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
I have a MacBook Air and forgot my password. I am prompted
I have a MacBook Air and forgot my password. I am prompted to use my Apple ID and I forgot the password *****! … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
544 satisfied customers
I am trying to download or enable Adobe Flash Player and get
i am trying to download or enable Adobe Flash Player and get the message that Safari can't open the page. After trying several approaches, I'm asked to type in my Apple password. I type my correct pas… read more
Josh
Josh
It Support Specialist
Associate Degree
5,144 satisfied customers
I can't remember my iD or my password. I donrt remember
I can't remember my iD or my password JA: When did you last change your password ***** Apple ID? Customer: I donrt remember JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
I keep getting redirected to an Amazon congratulations gift
I keep getting redirected to an Amazon congratulations gift card pop up … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
I have an old i-pad (date unknown) that I never used until
Hello. I have an old i-pad (date unknown) that I never used until now, to film a yoga class. It was filmed in 5 segments on Monday, Feb 5. We (my "film technician") decided to put it in Dropbox for wh… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
Just upgraded to Sierra, and all seems well except for the
Just upgraded to Sierra, and all seems well except for the fact that my Contacts are gone as are old Messages, and all of the icons for Favorites across the top of the screen (in Safari) except for Pi… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,524 satisfied customers
I had an ID for .live .com. I have since gone over to
Ok, I had an ID for .live .com. I have since gone over to .gmail.com but those accounts that still have the live.com are locking me out ?? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,308 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x