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I recently bought an i phone Apple 10 the large one. I use
I recently bought an i phone Apple 10 the large one. I use my thumb print to open . For some reason yesterday it requested my six digit code to enable thumbprint recognition . I've tried several times… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,573 satisfied customers
Believe it's my mistake. I was fooling around to see how the
Believe it's my mistake. I was fooling around to see how the 'emoji phone' would eork. Now I cant get rid of it. I'd just like my phone the way it came. Can you help me? … read more
Justin Johnson
Justin Johnson
Owner
2,708 satisfied customers
WOW! I am so happy that you are here that can help me. Now I
Hello Pearl, WOW! I am so happy that you are here that can help me. Now I had just recently bought a new Samsung Galaxy S7 Cell Phone. But then, unfortunately I had set it draw a pattern to unlock it.… read more
Mr.Med
Mr.Med
1,292 satisfied customers
I had to get a new phone weeks ago. I haven't used the old
I had to get a new phone weeks ago. I haven't used the old one for weeks. Now i need some saved info on my iPhone and ot tells me that I haven't backed up for 63 weeks and or locked it automatically. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My daughter set me up with the finger touch. Well I don't
Mike my daughter set me up with the finger touch. Well I don't like it . Have tried numerous times to put my thumb on it to buy tokens for my game and can't. Can u please help me to go back to just si… read more
Eric Ewing
Eric Ewing
University IT Manager
203 satisfied customers
Mac, my iphone was stolen yesterday and they turned it off
Hi Mac, my iphone was stolen yesterday and they turned it off around 14:30 yesterday. How can I track it, find it as it has all my work, contacts, life on it, please. The police aren't doing anything.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I have a brand new Macbook pro and it won't read any thumb
I have a brand new Macbook pro and it won't read any thumb drives that I hook up to the extension … read more
Sheri
Sheri
Bachelor's Degree
764 satisfied customers
I set up my iPhone 8+ with the thumb Touch to unlock the
I set up my iPhone 8+ with the thumb Touch to unlock the phone but do not remember the passcode. Is there a way to obtain the passcode or change to a new one? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Not an apple a android Samsung. need help getting it going.
not an apple a android Samsung. need help getting it going … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,470 satisfied customers
IMac. I use a 128G thumb drive for my time machine backup.
iMac. I use a 128G thumb drive for my time machine backup. It was approaching full, so I took most of the older files and deleted them, i.e., moved them to my trash. My problem is I can't empty my tra… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,573 satisfied customers
My iPhone. it had to be totally wiped out cause of log in
Hello. My iPhone. it had to be totally wiped out cause of log in issures on 10/13/17. The apple store did that. The problem is I can't get phone calls, can't get my alarm to work, and can't hear phone… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,573 satisfied customers
I bought an Ipad Pro for my wife for Christmas, we are
I bought an Ipad Pro for my wife for Christmas, we are currently locked out, as we set up the device, it asked for a passcode or thumb print, she chose the thumb print option, after she completed the … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I switched my phone from att to tmobile, everything was
i switched my phone from att to tmobile, everything was going great until i had to put in my apple id password, which i forgot. I came home to reset my password ***** now it says that I have to wait a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Macbook pro 2010 with Samsung SSD, just stopped working.
Hi. Macbook pro 2010 with Samsung SSD, just stopped working. Black screen and immediate shutdown. Now it doesn't start anymore or goes to reset password. Apparently it can't access the harddisk. … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
My iPhone is not accepting my thumb print which I just put
my iPhone is not accepting my thumb print which I just put in this morning. I do not know my password ***** ID number. I'm knew at this. I can't use my phone.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an iPhone and also an ipad .. My son got an ipad for
I have an iPhone and also an ipad .. My son got an ipad for Xmas and I got him onto my apple I'd the same as mine .Unfortunately when he went to stay with his mum my ex she was able to see messages th… read more
Cris
Cris
63 satisfied customers
Hi I have a mac and had a free trial on mobile me which ended
Hi I have a mac and had a free trial on mobile me which ended on 8/01/11. A box appeared asking for my mobile me password. I entered what i thought it was but this has been rejected I tried everything… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,573 satisfied customers
Hello, Im trying to equalize information between my Mac Air
Hello, I'm trying to equalize information between my Mac Air and my Mac Pro through idisc. Can't get through to the free service at Mobile Me. Can you help me? How can you text message me? You don't k… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

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1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

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888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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