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I just got this ipod touch and i dont know where my mom got
i just got this ipod touch and i dont know where my mom got it from im thinking she got it used from someone online. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't set up my ipod touch 6. I have no idea who the
I can't set up my ipod touch 6. I have no idea who the previous owner was and I can't continue passed the set up … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
255 satisfied customers
When trying to restore my ipod with iTunes, I get the
When trying to restore my ipod with iTunes, I get the message software for this ipod is not found. I have the lastest version of iTunes. I purchased a refurbished ipod and the person never removed the… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I bought a iPod classic from Ebay from a reputable seller (I
Hi. I bought a iPod classic from Ebay from a reputable seller (I thought). It had no power so I plugged it into my husbands computer (who has iTunes) and now all I can get is the red X and red Circle.… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
HELP! I was downloading ITUNES on my PC and my Ipod was
HELP! I was downloading ITUNES on my PC and my Ipod was plugged in charging...and now my IPOD has become disabled and says "ok todisconnect" with a black check mark. Have I lost all my music???… read more
Ashik
Ashik
Master's Degree
9,456 satisfied customers
I have an iPod touch. I have had it less than a year. It will
I have an iPod touch. I have had it less than a year. It will no longer charge. I have bought a new charger just to be sure that the charger wasn't bad. I have tried holding both buttons in to reset i… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
Locked out of I pod after son punched in wrong codes. It's
Locked out of I pod after son punched in wrong codes. It's about 4 or5 years old but was used daily hooked up in my car for all the music. Anyway, can i get back in or what....… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a first generation ipod, and its battery has to be charge
I have a first generation ipod, and its battery has to be charge within about 4 hours before going dead. Is it the battery that needs to be replace? if yes how hard is it to change it and where do I g… read more
Cris
Cris
3,485 satisfied customers
My Ipod Nano seems to have stalled. What can I do? I am also
My Ipod Nano seems to have stalled. What can I do? I am also very frustrated with the new Itunes setup because it doesn't seem to sinc with my Ipod. Please help!!… read more
James
James
Network & System Administrator
Bachelor's Degree
11,237 satisfied customers
My daughter locker her ipod touch 1st gen because she couldnt
My daughter locker her ipod touch 1st gen because she couldn't remember her lock code. We never sycned with iTunes so it won't open when connected.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
can download apps and audiobooks to computer, but cannot move
can download apps and audiobooks to computer, but cannot move the apps and audiobooks to the ipod.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My i-pod quit as I was listening to an audio book, and now
My i-pod quit as I was listening to an audio book, and now will not respond at all. It is displaying the Now Playing screen, but has stopped playing. There is no illumination on the screen. I can't ex… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My ipod classic 6th gen 160 gb resets during play of a movie.
My ipod classic 6th gen 160 gb resets during play of a movie. Have reset and restored, but problem continues.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
my wifes iPod nano 6th gen will not connect to itunes, tried
my wife's iPod nano 6th gen will not connect to itunes, tried everything. I just get a dialogue box asking for action to take, view files, view as slide show and download pictures ect. Can you help? t… read more
Ashik
Ashik
Master's Degree
9,456 satisfied customers
Ive just purchased a 5 Gen, 16 Gig Nano as a gift. Id like
I've just purchased a 5 Gen, 16 Gig Nano as a gift. I'd like to download a playlist and a couple photo's on it before I give to the Birthday girl. Can I do this without "registering" the iPod and effe… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
470 satisfied customers
Converted audio book from mp3 to m4b. Plays fine in iTunes.
Converted audio book from mp3 to m4b. Plays fine in iTunes. When I sync, appears in IPOD Touch but no sound… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,204 satisfied customers
My ipod will turn on and stay on only when plugged into just
my ipod will turn on and stay on only when plugged into just a wall outlet as opposed to the computer. When i try to turn it on while its unplugged the screen just flashes in and out. Apple logo comes… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a new itouch and have nothing but problems getting it
I have a new itouch and have nothing but problems getting it started. I got a Shuffle a year and a half ago and used the office computer at my job as my hub of operations. Now, that computer caught a … read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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