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I purchased a new Apple IPad yesterday and I can't remember…

I purchased a new...

I purchased a new Apple IPad yesterday and I can't remember my password ***** open the I-Pad. Each time I try to open it I receive a message that the iPad is disabled and I must wait xxxx no. of minutes before trying again. This has happened countless times.

Technician's Assistant: When did you last change your password ***** Apple ID?

I only purchased it less than 24 hours ago and it came with absolutely no instructions. I did go through the process of placing my fingerprint as requested on the screen, but did not get beyond that step.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I don't even know there was such an online account.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is my first i-pad and I purchased it locally in Walmart.

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Answered in 3 minutes by:
1/19/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
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Customer reply replied 7 months ago
As I mentioned above, I have tried turning it on and off a number of times. I have tried to unlock it be using my finger on the
black "circle" on the bottom, and I have also tried to guess what word I may have used for a password.
Customer reply replied 7 months ago
Should I assume that I have a defective product?

It isn't defective. It just needs restored.

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