Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have I mac. I can’t tell you it is the last one before…

I have I mac ...

I have I mac

Technician's Assistant: What Operating System (OS) are you running on your iMac?

I can’t tell you it is the last one before your current one but the problem is on start up it show me a folder with a question mark

Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/19/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I would like answer
Customer reply replied 7 months ago
How can I fix this problem
Customer reply replied 7 months ago
Do have a number where I can talk to you

Lets start here. You need to do a reinstall.

Reinstall Instructions

1. Turn on or restart your Mac, then immediately hold Command (⌘)-R

2. Release the keys when you see the Apple logo or a spinning globe.

3. When you see the macOS Utilities window, click Reinstall macOS.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
Justin I am still having a problem, When I try to log in it will not let me, I have to power down and restart the iMac then I can log in. and I did reload the sierra operating soft ware

Ok. Lets go a different direction.

Ask Your Own Mac Question

Apple includes a tool with macOS or Mac OS X (depending on which version you are using) to replace a Mac's password. This is the best option if you have completely forgotten your password. Follow these steps:

  1. Turn off your Mac (choose Apple > Shut Down).
  2. Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  3. Select Disk Utility and press Continue.
  4. Choose Utilities > Terminal.
  5. Enter resetpassword (all one word, lowercase letters) and press Return
  6. Select the volume containing the account (normally this will be your Main hard drive).
  7. Choose the account to change with Select the User Account.
  8. Enter a new password ***** re-enter it into the password *****
  9. Enter a new password ***** related to the password.
  10. Click Save.
  11. A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  12. Click Apple > Shut Down.

Now start up the Mac. You can login using the new password.

Ask Your Own Mac Question

Yes your are going to do it?

Ask Your Own Mac Question

ok

Ask Your Own Mac Question
Customer reply replied 6 months ago
When you try to log in it will not let you but after you power down and restart then I can log in with my pass ward

Did you follow the instructions?

Ask Your Own Mac Question

Apple includes a tool with macOS or Mac OS X (depending on which version you are using) to replace a Mac's password. This is the best option if you have completely forgotten your password. Follow these steps:

  1. Turn off your Mac (choose Apple > Shut Down).
  2. Press the power button while holding down Command-R. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  3. Select Disk Utility and press Continue.
  4. Choose Utilities > Terminal.
  5. Enter resetpassword (all one word, lowercase letters) and press Return
  6. Select the volume containing the account (normally this will be your Main hard drive).
  7. Choose the account to change with Select the User Account.
  8. Enter a new password ***** re-enter it into the password *****
  9. Enter a new password ***** related to the password.
  10. Click Save.
  11. A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  12. Click Apple > Shut Down.

Now start up the Mac. You can login using the new password.

Ask Your Own Mac Question
Customer reply replied 6 months ago
There is no place to type

It may have changed. Give this guide a go.

LINK

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
2,712 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm trying to download music to my iPad. I purchased the
Hi! I'm trying to download music to my iPad. I purchased the album “Sunset Boulevard” and it shows I've purchased it. I can't get it to download. Can you please help? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I can't get my mail or my Mac.com mail and when I Search, I
I can't get my Cox mail or my Mac.com mail and when I Search, I get the message Can't connect to server on Google Chrome and on Safari. I've messed up my settings and I don't know what to do. Help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The pointer is stuck and won't move, and cursor won't move
The pointer is stuck and won't move, and cursor won't move either (and cursor can't be found at startup … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I cannot remember my apple iCloud password. About two years
Yes but because I can't remember the password ***** cant do this … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't get on my tablet with the ID and Passos am using. I
I can't get on my tablet with the ID and Passos am using … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I'm trying to create a folder on my iPhone 7 to hold
I'm trying to create a folder on my iPhone 7 to hold like-kind apps. Can't find how to do it. … read more
Sheri
Sheri
Bachelor\u0027s Degree
670 satisfied customers
Need to transfer iTunes account and delete old one. Latest
Need to transfer iTunes account and delete old one … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
No picture on screen. Can't turn on or off. Don't remember
No picture on screen. Can't turn on or off JA: When was the last time you updated the Operating System (OS) on your Apple device? Customer: Don't remember. JA: Anything else you want the Mac Expert to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I tried to install the new software in my Mac. I got a
I tried to install the new software in my Mac. I got a message I got there was an error and I was supposed to press D and the power button to perform a diagnostic. Now all I get is a flashing folder w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I installed and update this morning (high Sierra?) and the
I installed and update this morning (high Sierra?) and the Mac told me to restart and now it won't turn on again. I keep getting what looks like a folder with a question mark init on the screen. What … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
MacBook Pro starts up and screen shows a folder with a
MacBook Pro starts up and screen shows a folder with a question mark. Please advise how I can successfully boot up. An traveling and do not have any backups so need to fix laptop with whatever is avai… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Mac start up disk does not show I tried disk utilities
Hi my Mac start up disk does not show I tried disk utilities etc.the start up is with a question mark … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My macbook pro froze up while I was in ebay sending a message
My macbook pro froze up while I was in ebay sending a message and stayed froze for 15 minutes until I held the power button down shutting it off. I waited about 10 minutes and turned it on expecting t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a MacBook Pro, purchased last summer. I have used a
I have a MacBook Pro, purchased last summer. I have used a seagate one-terabit external hard drive as my backup with the time machine. I now plug in the USB for the external and it does not show up on… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
In the Finder window regardless of whether it is a Device or
In the Finder window regardless of whether it is a Device or a Place, I get a question mark next to (not inside of) the Search Bar. When I click on it I get the message "The item can't be found." The … read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
my documents and my i tunes music did not transfer from my
my documents and my i tunes music did not transfer from my old g 5 to my new imac. I had a tech help me but he did not have the right firewire cable so he used the internet.Is that the problem> wha… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
I HAVE A MACBOOK AND I RESTARTED BUT NOW IT JSUT SHOWS ME FOLDER
I HAVE A MACBOOK AND I RESTARTED BUT NOW IT JSUT SHOWS ME FOLDER WITH A QUESTION MARK AND JUST KEEPS BLICKING IT DOESNT LET ME LOG IN WHAT SHOULD I DO… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
My mac G4 will not load; when I turn it on the screen shows
My mac G4 will not load; when I turn it on the screen shows a small folder with the applications icon/question mark. None of the keyboard keys/mouse commands respond.… read more
James
James
Apple Certified Support Professiona
18 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x