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I forgot my Apple ID password and need a new one. I'm not…

Customer Question
Hi I forgot my...

Hi I forgot my Apple ID password ***** need a new one

Technician's Assistant: When did you last change your password ***** Apple ID?

I'm not sure I think 3 years ago??

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes tried everything not successful

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
1/19/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

What are all the things you have done to try and recover your password?

I only ask to make sure you are not having to overlap steps again that you have already done.

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