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I upgraded the system software on my iPad now my passcode…

Customer Question
I upgraded the system...

I upgraded the system software on my iPad now my passcode doesn’t work and the iPad keep shutting down for five minutes

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Not sure

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I upgraded the software five minutes ago 10 minutes ago and I can’t access the password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes my Apple ID on my iMac needs to be reset also Yes my Apple ID on my iMac needs to be reset also

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
1/19/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,699
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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