Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I’ve Just purchased this iPad today from the Apple Store.

Hi Pearl ... i’ve...

Hi Pearl ... i’ve Just purchased this iPad today from the Apple Store. They helped me do a download from iCloud. When I got home a particular game (Clash of Clans) did not download. I mistakenly pressed the app thinking it was the download. Can I get a refund ($6.99 I believe)?

Technician's Assistant: You can email***@******.***. JustAnswer is backed by a 100% satisfaction guarantee. So if our Customer Care team can't address your issue, and it's been 30 days or less since you paid to ask your question, they will refund your money.

Thank you

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Sorry for the delay. The new iPad is an iPad 9.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, thanks.

Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/19/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 7 months ago
What additional information do you need?

Your best bet is to report a problem and Apple will refund your money. Just be honest with them.

This is the guide.

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
Why am I being charged 52$

We take a good faith payment of $5, but to ensure the expert will be adequately paid for his/her service we hold the fee for the question until there is a result. For your peace of mind we also have a 100% satisfaction guarantee that states we will refund all your monies if you so request. I have tested this for myself and we are expeditious about refunds.

Ask Your Own Mac Question
Customer reply replied 7 months ago
But the original request stated that it was $5 and refundable

It is $5 and then you pick your price. You picked the price, didn't you?

Ask Your Own Mac Question
Customer reply replied 7 months ago
By mistake

Ok. What do you want to do now?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I would like a refund as I don’t plan on using this service!
Customer reply replied 7 months ago
Can you not just reply here?

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
2,720 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Why can't I make a purchase through golf clash. Just a
Yes I talked with one of them a couple of days ago regarding some charges to my account that I didn't make. I explained to them that the only thing I ever make purchases through is golf clash. They said that they would reimburse me the bogus charges but now I can't even make a purchase through golfclash! Why?… read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
In middle of game and then goes black and have to put in
In middle of game and then goes black and have to put in pass code to continue. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I do not have my icloud app to push on my ipad. How do i
Hi Pearl. I do not have my icloud app to push on my ipad … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My IPad dropped Candy Crush Saga and Farm Heroes games and I
My IPad dropped Candy Crush Saga and Farm Heroes games and I cannot retrieve them and I went into ITunes and it said The address was invalid. What to do?? … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Nothing! Screen is completely black--no response. Anything I
Nothing! Screen is completely black--no response. Anything I can try? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Since I did the iOS update I can't play games. It goes into
Since I did the iOS update I can't play games. It goes into the game then it either kicks me out right away or it freezes than takes me back to the screen to pick my game to play… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am getting the "An SSL error has occurred and a secure connecti
I am getting the "An SSL error has occurred and a secure connection to the server cannot be made." and can go no further when signing on to iCloud through my iPad. Can you help me with this?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an apple ipad and I had problems so I had to delete
I have an apple ipad and I had problems so I had to delete everything on the ipad games ,pictures, etc and start over. My favorite game was on the Ipad which I lost. I diownloaded the game Jewel Match… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I tried to download a rather large file. It was a 4 volume
I tried to download a rather large file. It was a 4 volume book from the Apple Store. It is a large download. Do I have to keep the IPad open and on until it completely downloads; or will it just cont… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I own an iPod which I play clash of clans on. I had never
I own an iPod which I play clash of clans on. I had never upset up and used Game Centre. I bought an iPad on which I want to play the same game with the same profile. I tried to sync the two devices a… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can now use my Ipad but none of my apps, in fact the whole
I can now use my Ipad but none of my apps, in fact the whole layout is different and I want to know how to have my old layout back with all my books, games, netflex etc, since I am partly blind it is … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My nine-year-old grandson downloaded an app yesterday for Clash
My nine-year-old grandson downloaded an app yesterday for Clash of Clans. Chest of Gems Supercell Oy, and today I received receipts for two orders of the same thing for $99.99 EACH. One is order ID MG… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
This is not printer issue, i was trying to download a game
This is not printer issue, i was trying to download a game and now it is stuck, i reset all and still cant delet the waiting icons sorry this is an iPad 2… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am new to Mac. I purchased an iMac ,iPad and iPhone, and
I am new to Mac. I purchased an iMac ,iPad and iPhone, and a technician set up so that I can use anything I have on the iMac on the other devices also. However, he did not "interface" Pages .How do I … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
Question: I was in the middle of making a purchase for items
Greetings Question: I was in the middle of making a purchase for items related to a gaming application on an IPAD 2 (32 GB). After entering my Apple ID Password, I got an “Unable to complete your purc… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I can not open any of my apts.I have held control button and
I can not open any of my apts.I have held control button and top off and on button until screen goes black and an apple comes up but this still did not help.Please can you help me.… read more
DaniBigApple
DaniBigApple
Certified Apple Technician
ACMT-Apple Certified Mac Technician
91 satisfied customers
All my purchased Apps have disappeared. How dó i get them
All my purchased App's have disappeared. How dó i get them back? I have just changed my Accescode. Tanks in avance Tommy [email protected]… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I just got a new computer and I was trying to sync my I-Pad
I just got a new computer and I was trying to sync my I-Pad with my computer and lost everything on my I-Pad. I had purchased music, games, and movies. Is there a way to retrieve what I have lost?… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x