Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I cannot access Mail on my iPad. It was fine yesterday but…

I cannot access...

I cannot access Mail on my iPad. It was fine yesterday but now comes up as a blank page. I changed my mail password ***** case that was the problem

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday after I had no access

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Do you mean turning off the iPad?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thankyou. Sorry I am a bit slow - senior!!

Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
1/18/2018
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,028
Experience: worked as a Tech support Associate for Apple products
Verified
Hi
Sorry to hear about your issue :(
Let’s try a reset first. Press and hold the power button and home button together until you see an Apple logo.
Let me know if that resolves your issue.
Thank you
Vinod
Ask Your Own Mac Question
Customer reply replied 7 months ago
Date: 10 January 2018 at 8:48:59 AM AEDT
To: rusje
Sorry that took a while but still no mail
Sorry for the delay, I got your email just now.
Let’s now reset network settings. Go to settings - general- reset - reset network settings.
Once back on, reconnect to your wifi network and check if your issue is resolved.
Let me know
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,028
Experience: worked as a Tech support Associate for Apple products
Verified
Vinod Menon and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
Hi Vinod, I actually contacted Apple and they fixed my problem,all up it to about 2 hours!!
Customer reply replied 6 months ago
I tried several times to connect with you, I kept getting requests for more money!
Hi
Good to know your issue is resolved anyway.
Sorry I just saw your message. Secure remote assistance is system generated if that is what you meant. Please ignore that. You can always reply here.
Ask Your Own Mac Question
Customer reply replied 6 months ago
Zthanks for trying to help me regards Heather
You are welcome..
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 3,028
3,028 Satisfied Customers
Experience: worked as a Tech support Associate for Apple products

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

3,028 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Every time I try and use my iPad after a few seconds it's
Every time I try and use my iPad after a few seconds it's goes back to asking for my I'd code I've tried turning it off for 24 hours but when I turned it back on it's still the same I've tried going i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
3,028 satisfied customers
I reset my apple password yesterday and now I cannot get
I reset my apple password ***** and now I cannot get into my yahoo mail account. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Lines and blocking running across ipad, Sorry I don't know
iPad is about 4 years old and I have pressed shut off and button on front at the same time. Nothing changes … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
TRYING TO UPDATE LATEST OPERATING SYSTEM UPDATE AND AT
tRYING TO UPDATE LATEST OPERATING SYSTEM UPDATE AND AT SEEMING END OF THE PROCESS WAS ASKED FOR MY APPLE iD. tRYING TO ANSWER ITS QUESTIONS, THE SYSTEM IS NOW FROZEN AND i CANNOT GET IT TO GIVE ME A S… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have been using Thunderbird for emails on my ipad for a
I have been using Thunderbird for emails on my ipad for a couple of years but for the last few months it won't send any out as it says my password ***** ***** and now it won't download them at all for… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
The main screen comes up with all the icons for various
The main screen comes up with all the icons for various things such as mail, contacts, utilities, etc. As of last night I discovered when clicking on the mail icon --- it goes to a white screen and fl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It appears I received a corrupt email. How can I reset my
It appears I received a corrupt email. How can I reset my Outlook? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an I-Pad first generation. ICloud backup is unable to
I have an I-Pad first generation. ICloud backup is unable to access the account. It's not allowing me to use my device. I can not get the Blue square off to let me see my Home Page. I had all my pictu… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Apple iPad will not get my comcast mail but it updates on
My Apple iPad will not get my comcast mail but it updates on my apple I phone. I have matched all the setting on iPad and iPhone and they are the same. Same internet connection. I get my gmail on iPad… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Suddenly not getting email on ipad. Can get online. Emails
Suddenly not getting email on ipad. Can get online. Emails coming through on Blackberry. Can send emails. How odd! Was getting new emails this morning.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I am having problems synching my AOL email with a new iPAD
I am having problems synching my AOL email with a new iPAD and my iPhone. Three times I have changed my password ***** my AOL account on my PC, and then on my iPhone as well as my iPAD. AOL email work… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My download speed on my iMac is 0.08Mbps - which is so slow
My download speed on my iMac is 0.08Mbps - which is so slow it is almost unusable. This seems to have occurred since I updated to XXXXX Can you advise please? Gina… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Ihave a refurbished Mac Pro laptop.I am locked out on the Mail
Ihave a refurbished Mac Pro laptop.I am locked out on the Mail and cannot receive e-mailThe computer email aoes not accept my password, even tho it is correct apparentl it remembers some password XXXX… read more
Daniel
Daniel
554 satisfied customers
Just purchased a 64gb iPad......from the box it would do nothing
Just purchased a 64gb iPad......from the box it would do nothing but show the apple. Wife dropped by Apple store and now I have the normal screens that you would expect. The problem I am having is....… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
my iPad 2 mail app stopped working yesterday. all i get is
my iPad 2 mail app stopped working yesterday. all i get is 'checking for mail'. If I go directly thru Safari, I can get to the mail server. I have 2 mail servers...AOL and a private server.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I cannot connect my ipad to wifi My modem went down on Sunday
I cannot connect my ipad to wifi My modem went down on Sunday night this has been fixed. no response for my ipad Regards XXXXX XXXXX… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am having a problem with the mail app on my I pad. Having
I am having a problem with the mail app on my I pad. Having worked perfectly for three months now the page is frozen and the touch screen is not working. It registers new E Mails coming in but I canno… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im having great problems 1) opening email 2) deleting email.
I'm having great problems 1) opening email 2) deleting email. I also think maybe all new mail has not come in, but of course I cannot be sure of that. It also takes a very long time to get the new mai… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x