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My firefox is crashing all the time not responding or busy.

My firefox is crashing...

My firefox is crashing all the time not responding or busy

Technician's Assistant: When did you last update Firefox?

Never

Technician's Assistant: What have you tried so far with your Firefox?

I bought my computer from a tech guy and his phone number will not allow me to update

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Well the phone number in my mac

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Answered in 3 minutes by:
1/18/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,715
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 7 months ago
are you going to be able to update my firefox by remote

I can. Do you want to select the option for remote?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,715
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
Ask your own question now

Click this link on your computer to connect remotely. Please do not try this on your iOS or Android device. It will not work.

Yes I can fix iOS and Android device issues with remote support on your computer.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 7 months ago
Do you have remote on my mac and are you updating my firefox

Did you do follow the guide to connect?

Ask Your Own Mac Question

Click this link on your computer to connect remotely. Please do not try this on your iOS or Android device. It will not work.

Yes I can fix iOS and Android device issues with remote support on your computer.

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

Ask Your Own Mac Question
Customer reply replied 7 months ago
Can you call me

No

Ask Your Own Mac Question
Ask Your Own Mac Question
Customer reply replied 7 months ago
Do you have control of my Mac by remote
Customer reply replied 7 months ago
Are you still there
Customer reply replied 7 months ago
I have updated my Java but how do I update my Firefox
Customer reply replied 7 months ago
I pushed take over my computer by remote but nothing's happening on my side
Customer reply replied 7 months ago
What now

Now we are connected.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I saw you in control of my Mac are you still in control of dating my Firefox
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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,715
2,715 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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