Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am trying to set up my Gmail account on my new computer in…

Hi I am trying...

Hi I am trying to set up my Gmail account on my new computer in outlook 2016. It keeps asking for my Gmail password ***** I type in but it wont accept it

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows

Technician's Assistant: When did you last update your Outlook?

I only just down loaded it

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not really

Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/18/2018
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,222
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

Is your email still working on another device?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Mac Question
Customer reply replied 7 months ago
My system is windows based not mac. My email account works on my other devices but not on this computer with outlook 2016

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/ybthnzcp
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Mac Question
Customer reply replied 7 months ago
I have just paid money why have I got to pay more?
Customer reply replied 7 months ago
What assistance am I going to get here?

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/ybthnzcp
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Mac Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,222
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Viet - Mac Tech and 87 other Mac Specialists are ready to help you
Ask your own question now

Summary: created app password

Ask Your Own Mac Question

If you need help with anything else, please come back any time. Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,222
41,222 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I needed to update my Google password because of problems
I needed to update my Google password ***** of problems with my IPad. Using my PC I went to update password. Kept getting message on my Samsung phone. One message was asking for a PIN # which I have n… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I lost my apple id password and my email has changed which i
I lost my apple id password ***** my email has changed which i will need to update … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I haqve a new iphone7. am trying to back up all my files
i haqve a new iphone7. am trying to back up all my files from a older Iphone 5. Stopped using this particular phone three years ago. My last phone a galaxy 3 is DEAD. Can't turn it on so am forced to … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My desk top has lost Microsoft outlook. cant get email,
my desk top has lost Microsoft outlook. cant get email, gmail or pictures. I was told by cox tech support I needed Microsoft works re-installed… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I need someone who can help me get my passwords and id reset
Hi, I need someone who can help me get my passwords and id reset on my gmail and my Skype. I am tired of chasing my tail on this. I want a quick, fast solution and then I will store this new informati… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a corrupted Outlook it keeps asking password...I
I have a corrupted Outlook it keeps asking password...I have done all the usual checks but I did scan of my hardrive and deleted some files as a result I think I have corrupted the HKEY files… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Last week I wasnt able to send mail on my .mac account so
Last week I wasn't able to send mail on my .mac account so I changed the Outgoing Mail Server to smtp.me.com and that worked fine. This week I am not able to receive mail so I tried to change the Inco… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
The company I work for has asked me to put a signature and
The company I work for has asked me to put a signature and their logos on the bottom of my emails. I have an Apple Macbook so trying to do this has become very complicated for me as their instructions… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
4s I phone. I attempted to do a google sync to get my google
4s I phone. I attempted to do a google sync to get my google email, calender and contactrs on my new phone. I followed the instructions but it would not take my password XXXXX asked for the 'exchange … read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
will someone please help me get a new ID and password. my
will someone please help me get a new ID and password. my husband and I got ipod nanas 2 years ago and we downloaded them on his laptop and I need to set up my own Id on my laptop. We just purchased t… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
When syncing my iPhone 4 to my Outlook calendar, an item I
When syncing my iPhone 4 to my Outlook calendar, an item I entered on the iPhone does not show up in Outlook calendar.… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I have an I-Mac G5 and installed new OS X Leopard version 10.5.6
I have an I-Mac G5 and installed new OS X Leopard version 10.5.6 several months ago. We have forgotten the admin password XXXXX can basically not make any changes. Is there any way to access the passw… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
ti cant get to you to help icant get fire fox on apple to read
ti cant get to you to help icant get fire fox on apple to read my gmail address or my password XXXXX you my cretit card 3 times...nothing… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Im running a Mac OS X Version 10.5.8 and mozilla firefox 3.6
I'm running a Mac OS X Version 10.5.8 and mozilla firefox 3.6 - was running 3.5.8 until today. I threw out the old firefox 3.5.8 and put the new one in my dock. I updated hoping my crashing would stop… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am not able to receive incoming emails into my mailbox on
I am not able to receive incoming emails into my mailbox on my Macbook. No activity since 8th February. Prior to that OK. I have to use Safari and than gmail to open my account. Please help. Thank you… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
help! i lost my gmail password and my computer login password
help! i lost my gmail password XXXXX my computer login password XXXXX changed so i can't log on my mail!!!! gmail won't reset because i don't have a secondary address and it wants me to not log on for… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I am trying to up load Adobe Air, but I need to Type an adminsitators
I am trying to up load Adobe Air, but I need to Type an adminsitator's name and password XXXXX allow Adobe AIR Installer to make changes, but it won't accept my name and password. I can't figure out h… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just downloaded some update package thing to my sons ...
I just downloaded some update package thing to my sons mac notebook and now it wont accept his password XXXXX we try to log in. He''s going to be so mad at me.......!!! Help… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x