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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 3729
Experience:  Training and Development at Scientifically Speaking
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I wanted to upload my iTunes music from my lap top to my

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i wanted to upload my iTunes music from my lap top to my GF's IPhone S and checked using a current update. Didn't realize it's loading all my IPhone info and afraid of loosing her info. Right now her phone is asking for Apple ID Verification as I tried to shut it down before completion. Shows my screen saver and does ring with my ring tone to her phone number. How can i get out of this dilemma.
JA: When did you last update your iTunes?
Customer: Not sure about the iTunes but used a1/6/18 on the Apple.
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No, I had the songs screen on the laptop so I thought it was ITunes.

Hi! Welcome to! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Does she have a backup?

Customer: replied 10 months ago.
don't know ...... we're pinball generation.

If she doesn't all her stuff is already gone.

Justin Johnson and other Mac Specialists are ready to help you
Customer: replied 10 months ago.
now you tell me after the secure connect ... lets cancel that

No worries. I will let customer service know.

Customer: replied 10 months ago.
I guess i go the apple store...

That is not going to help.

Customer: replied 10 months ago.
does if she has back up

If there is not a backup everything is gone. I worked for Apple as Genius. The guy/gal you would talk to at the store.

The only way she had a backup is if she also had Find My iPhone turned off on purpose. Because you cannot restore an iPhone with it on and you would have had to turned it off.

So unless she purposely sign out of Find My iPhone which she would know she did then she did not have a backup.

Ask her if she has an iCloud account.

Customer: replied 10 months ago.
I got that.....we just don't know if backed up or not. Also doesn't know if has cloud.... Should I define pinball generation... Think your Great Grandparents .... we're going to the store.

Here. Let me do you one better, dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you no matter what. When finished messages me back, ok?

Customer: replied 10 months ago.
Thx .... we've got to find out which Grandbaby set up the phone and see if there's back up.

Sounds good! Let me know if you need anything at all. You can keep asking me questions on this thread.