Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have had xfinity app for years. In last 6 months I’ve had…

Customer Question
I have had xfinity...

I have had xfinity app for years. In last 6 months I’ve had trouble with it on my iPhone 7

Technician's Assistant: When did you last update your XFinity software?

Haven’t done that. How do I do it?

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

Nothing else! youve been very helpful! Thanks!

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 4 months ago
Can you tell me how to update
Customer reply replied 4 months ago
Hello????
Answered in 6 minutes by:
1/17/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 4 months ago
Thanks!
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Six months of trouble with an app and you are just now looking for help? What was wrong?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I have uninstalled and reinstalled the app several times. I have to turn my phone completely off then on to get the emails to even open. Most times I click on the app I get an error message that says no network connection when in fact I have connection. All these happen multiple times per day.
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

I would love to be of more assistance, but I believe you need to get in touch with Comcast.

Ask Your Own Mac Question
Customer reply replied 4 months ago
The first person that responded to me before I had to pay 25.00 mentioned I needed to update my xfinity software. That’s the reason I moved forward with the 25.00. Can you help me do that ?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

You would have done that over and over deleting the app and downloading it again.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
my ipad is not accepting my code and wont let me in
my ipad is not accepting my code and won't let me in… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
How to un-restore iPhone?
I just accidentally restored my new iPhone back to my older version. Is there any way to undo that? I've lost all my pics, messages, and info on my calendar.… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Iphone is talking to me but won't unlock
JACustomer: My phone is locked and it is talking to me but won't unlock when I enter my pass-code. What should I do?… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
My iPhone stopped working.
My iphone was working fine and then suddenly just stopped working. It won't turn on.… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
How can I tell if my iPhone has been cloned
How can I tell if my iPhone has been cloned… read more
Daniel
Daniel
554 satisfied customers
IT SAYS IPHONE IS DISABLED WHEN I CONNECT TO ITUNES IT SAYS
IT SAYS IPHONE IS DISABLED WHEN I CONNECT TO ITUNES IT SAYS A VALUE IS MISSING … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
The email on my iPad isn't working. What to do?
The email on my iPad isn't working. The page is blank and I can't get it to do anything.… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
After iPhone restore, it wants the Apple ID with an error message
I restored my iphone and now it is wanting the apple id. I keep getting an error message that says there was a problem connecting to the server. What do I do next?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
my iphone wont turn on at all. Even while plugged in.
my iphone won't turn on at all. Even while plugged in.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I'm trying to create a folder on my iPhone 7 to hold
I'm trying to create a folder on my iPhone 7 to hold like-kind apps. Can't find how to do it. … read more
Sheri
Sheri
Bachelor\u0027s Degree
520 satisfied customers
I'm wondering what do I have to get a new phone the phone I
I'm wondering what do I have to get a new phone the phone I have is having serious issues … read more
Eric Ewing
Eric Ewing
University IT Manager
173 satisfied customers
My Data is through the roof for Jan Feb and Mar. 22 gigs
I'm doing nothing different then I normally do the last update seems to be causing it… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I can't forward my emails on my iPhone or iPad. The message
I can't forward my emails on my iPhone or iPad. The message says my password ***** ***** for the mail server but I haven't changed it in years … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My iphone has a very short battery life and the device seems
Hi. My iphone has a very short battery life and the device seems to be getting hot quite often … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need to reset my password and haven't been able to doit.
I need to reset my password ***** haven't been able to doit … read more
Justin Johnson
Justin Johnson
Mac Genius
2,096 satisfied customers
I was supposed to get a call this morning from someone to
I was supposed to get a call this morning from someone to reset my Apple password ***** ever called me I've been waiting two weeks for the appointment as well … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My iPhone has gone completely black. It rings, but I can't
My iPhone has gone completely black. It rings, but I can't answer … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I've had a mini-ipad for several years & I've gotten several
Hi! I've had a mini-ipad for several years & I've gotten several things from the App store. Now I can't even search for what is offered … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x