Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I purchased a pack from Game of Kings thru ITunes, I have…

Customer Question
I purchased a pack...

I purchased a pack from Game of Kings thru ITunes, I have not received the game pack or gotten a receipt but it shows up on my bank account as paid

Technician's Assistant: When did you last update iTunes?

I'm not sure

Technician's Assistant: What have you tried so far with your iTunes?

It doesn't say it needs updating

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I've written to the game people Purchase was january 14th about 5:45pm

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
1/15/2018
Mac Support Specialist: Rachel-Mod, Moderator replied 4 months ago
Rachel-Mod
Rachel-Mod, Moderator
Category: Mac
Satisfied Customers: 6
Experience: Moderator
Verified
Hello,
I'm Rachel, and I’m a moderator for this topic. It looks like your question may have been meant for a different company.
We, JustAnswer, match people with questions to professionals with answers in areas like Health, Pets, Computers, Taxes, Cars, Financial, Legal, Home Improvement and more.
Oftentimes, the Experts can help with a question like yours or I would be happy to try to assist you in finding the web address of the company you are looking for if you can confirm that for me.
Please let me know if you want to continue or cancel your question and I'm happy to further assist you.
Thank you,
Rachel
Ask Your Own Mac Question
Customer reply replied 4 months ago
I just want a receipt for my transaction since ITunes already have my money..I. Just want what I bought
Customer reply replied 4 months ago
you just take my money and run too
Customer reply replied 4 months ago
Just give me my money back from this company..don't charge me for doing nothing...I already opted out
Mac Support Specialist: Rachel-Mod, Moderator replied 4 months ago
I do totally understand but in order to get that you will need to contact Itunes directly. We are not affiliated with them sorry. I will however close this thread and refund your good faith deposit with us here at JustAnswer.
Rachel-Moderator
Ask Your Own Mac Question
Customer reply replied 4 months ago
Thank you Rachael...sorry I'm testy..been working on this all morning...my iPad is wonderful but Android is less hassle������
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm getting charged for purchases thru ITunes that I am not
I'm getting charged for purchases thru ITunes that I am not making … read more
Terry White II
Terry White II
Mac+ Advisor
Associates
35 satisfied customers
Unrecognized charges. Iphone6s. Ios11.2. Don't know what to
Unrecognized charges JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Iphone6s. Ios11.2 JA: How long has this been going on with your Apple device? What… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I've been getting messages about charges made to my account
I've been getting messages about charges made to my account and that I g … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Why am I be charged for something I did not order? icloud at
Why am I be charged for something I did not order? icloud at $49.99 … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I'm trying to find out about an email that I received saying
I'm trying to find out about an email that I received saying that something was charged on my credit card thru my iTunes account. I didn't order anything and I can't remember which card it attached to… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have an unexplained charge on my itunes acct. I don't
what should I do? I am ready to challenge the $149l charge … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Got an email claiming I orderedsomething usig my. Apple ID
apple ID got an email re: a questionable purchase using the credit card attached to my Apple Id … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I received an email saying I purchased something from Apple
Hi I received an email saying I purchased something from Apple but I didnt … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have an itunes charge that I dud not make. need credit. I
I have an itunes charge that I dud not make. need credit. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I'm getting charged for all kinds of stuff on iTunes I
I'm getting charged for all kinds of stuff on iTunes I didn't purchase. Including I just got charged $109 … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Received an account from itunes that i dont remember. Dont
received an account from itunes that i dont remember … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I do not have account for ITunes and and yet $34.00 was
I do not have account for ITunes and and yet $34.00 was justbtaken off my card … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Have bill iTunes for 14.99 I do not recognize. Don't know. 2
2 days ago. I just got bill. I don't recognize payment … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I see where someone bought a years radio program from iTunes
I see where someone bought a years radio program from iTunes on my account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I am getting big bills from iTunes and I want them to stop.
I am getting big bills from iTunes and I want them to stop. And I want a refund. We hardly use iTunes . What can I do?… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I received my receipt #128030440728 on march 09 for 3 books.
i received my receipt #128030440728 on march 09 for 3 books. the partner the king of torts fordcounty I cannot access ford county--it shows as a sample. please respond… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I went thru the new upgrade for 5.0 and everything is gone
I went thru the new upgrade for 5.0 and everything is gone from my phone except for a few games......my photos, all my apps :-(… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have been trying to get Itunes to download a purchased app
I have been trying to get Itunes to download a purchased app for a week. It just keeps telling me my address is wrong!!! I can't get iTunes to even respond back when I try to send an e-mail to them on… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x