Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I have not been able to print pdfs from either of my brother…

I have not been able...
I have not been able to print pdfs from either of my brother printers. This just started a couple of days ago and I have not been able to find much on the web about it other than it is an Adobe glitch with Mac High Sierra. However, I have been printing fine with high Sierra installed. I connect my printers wirelessly and have tried re-installing the printer drivers and firmware updates. I use Adobe Acrobat DC. What has caused this sudden problem and how can it be fixed. Word documents and jpegs print out normally. I get a message of can't open "/private/var/spool/cups/tmp/02d53a5d70ee".
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
1/15/2018
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,158
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

In the error that appears, is it always the same directory name at the end of the path mentioned in the error (02d53a5d70ee)?

Ask Your Own Mac Question
Customer reply replied 1 month ago
No. The last digits are different each time I try to print a PDF
Customer reply replied 1 month ago
I am waiting on your solution

As a workaround do the following to print documents:

Open Adobe Acrobat DC and select File then Print

In the Print Panel that opens select Advanced

In the Advanced Panel select Print as Image check box and click OK.

Test to see if printing works.

Since the error points to an access problem with the temporary files where the documents are stored, a longer term solution would be to uninstall Adobe Acrobat DC, then reboot, and then reinstall Adobe Acrobat DC and then open a document and test printing. Since the uninstall/reinstall should recreate the folders used by the program under the now installed High Sierra, the correct permissions should be on the folders and printing PDFs (not just images) should also work.

Please let me know the result.

Ask Your Own Mac Question
Customer reply replied 1 month ago
Hi David, Both solutions worked. Many thanks.

Excellent and glad I could help!

Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

Ask Your Own Mac Question
Customer reply replied 1 month ago
How do I give you a rating - where do I do that? I will give you 5 stars!

On your Just Answer screen there should be a 5 star rating in the right corner above the text box where you reply. I have attached an example screenshot to show you where it is located.

Thanks!

syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,158
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified
syseng and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,158
7,158 Satisfied Customers
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Iphone is locked and I cant unlock. my number is
My Iphone is locked and I cant unlock. my number is(###) ###-####… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Just received something from Apple saying if I do not take
Hi, just received something from Apple saying if I do not take care of whatever it is, my account will be locked out for iTunes etc. it then says go to resolution center. My question is this really Ap… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I'm having trouble getting my Apple password and id. Apple
I'm having trouble getting my Apple password ***** id … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I think I was hacked. So I want to reset my password. My
I think I was hacked. So I want to reset my password. … read more
Mr.Med
Mr.Med
980 satisfied customers
Can't remember me code on telephone. I ;t know
can't remember me code on telephone JA: When did you last change your password ***** Apple ID? Customer: i don;t know JA: Did you try resetting through Apple's online account reset tool? Customer: no … read more
Jon
Jon
Bachelors Degree
504 satisfied customers
How do I email Apple that I wanttbyo cancel my ITunes
How do I email Apple that I wanttbyo cancel my ITunes account because of fraud? … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
281 satisfied customers
My daughter is in the hospital and can't have internet
My daughter is in the hospital and can't have internet access. Is there any way to put her Spotify music on a device that can't connect to the internet on its own?… read more
Jon
Jon
Bachelors Degree
504 satisfied customers
Reset security questions. Iphone 6. Just tried logging in
just tried logging in have email and id cant remember question answers … read more
Kris R
Kris R
IT Manager
Computing
3,150 satisfied customers
I updated my operating system on my iPhone 6plus and it will
I updated my operating system on my iPhone 6plus and it will not except my ID and password … read more
Jon
Jon
Bachelors Degree
504 satisfied customers
Entire phases drop off and reappear in the middle of a
Entire phases drop off and reappear in the middle of a previous sentence, Local Apple said it must be the a mouse and try the touch pad and made some adjustments. Another Genius said to get a mouse. N… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I can not re connect my Apple Watch to my I phone it says
I can not re connect my Apple Watch to my I phone it says wrong passcode and will not allow me to enter the passcode again … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
My Ipad locked me out I can not remember my set up pass
My Ipad locked me out I can not remember my set up pass word. I set it up using a yahoo account which I do not use any more. How can I reset it … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,552 satisfied customers
I am having trouble with my Apple ID. I put in my email as
I am having trouble with my Apple ID. I put in my email as my apple ID. My daughter changed it with inserting an extra letter a. My email is***@******.***. She changed it to***@******.***. I can not c… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I can't open any emails in my outlook account. Last night. I
I can't open any emails in my outlook account JA: When could you last open your Outlook? Customer: last night JA: Did you recently update your software or Operating System (OS)? Customer: I don't know… read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
My son in law bought & installed an I pad & connected it to
My son in law bought & installed an I pad & connected it to internet. … read more
Kris R
Kris R
IT Manager
Computing
3,150 satisfied customers
I for got my id and apple password. I'm not very smart with
I'm not very smart with these I know I have windows … read more
Donna French
Donna French
Bachelor of Science
47 satisfied customers
Macbook pro, i have deleted all the movies in my movie
Macbook pro, i have deleted all the movies in my movie folder. storage still says I have 40 GB of movies. how do i get rid of them … read more
Jon
Jon
Bachelors Degree
504 satisfied customers
I was trying to move pictures from D7100 to my Mac Pro. Just
I was trying to move pictures from D7100 to my Mac Pro. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x