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Got a new iPhone 6 yesterday. Talked to 2 advisors & cut off
Got a new iPhone 6 yesterday. Talked to 2 advisors & cut off both times. Need to transfer info from old phone to new phone … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need to backup my iPhone 5C to transfer phone content to a
I need to backup my iPhone 5C to transfer phone content to a new iPhone 8 … read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
Peral im pretty upset lol i was trying to restore my phone
hi peral im pretty upset lol i was trying to restore my phone and restored my husband phone on to my phone … read more
Ashik
Ashik
Master's Degree
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I just got a new Iphone for Christmas...Iphone 8+, I had a I
I just got a new Iphone for Christmas...Iphone 8+, I had a I phone 6, I am trying to move all my data from my 6 to my 8. I been trying to do it for about 3 days now...not having any luck. Can you help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I bought a new IPhone 8 and have a 6 now, I need assistance
I bought a new IPhone 8 and have a 6 now, I need assistance with backup to ensure I don't loose anything in transfer. I went to local store Verizon for my cell service and they can only bring over my … read more
Ashik
Ashik
Master's Degree
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I meant to backup my phone to reload it onto another phone,
I meant to backup my phone to reload it onto another phone, and I accidentally restored it with my boyfriends phone and I'm trying to figure out how to undo the restore … read more
Ashik
Ashik
Master's Degree
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Trying to back up my phone (6). no place as in your model on
Trying to back up my phone (6). no place as in your model on the internet for "iCloud back up. Have a bar with different color boxes unearth labeled photos, backup up, docs and email. clicking backup … read more
Ashik
Ashik
Master's Degree
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I just got the iPhone 7 and waited an hour for the
I just got the iPhone 7 and waited an hour for the consultant to move absolutely everything over from my 6 to the 7 and I just plugged it into my Mac and it restored it to the 5th of January. Ive lost… read more
Ashik
Ashik
Master's Degree
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Today i bought a new iphone and i did not transfer my
Hello, Today i bought a new iphone and i did not transfer my informaiton in the store because i wanted to go home and sync my current phone to my computer, but not i do not know how to bring that info… read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
I was backing up my new 6s to the icloud and selected
I was backing up my new 6s to the icloud and selected restore button instead of new iphone. now I've lost all my new photos. … read more
Dustin
Dustin
Support Technician
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I accidentally back up my iPhone to an old back up. How to
I accidentally back up my iPhone to an old back up. How to restore it please … read more
Josh
Josh
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Associate Degree
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I just got a new iPhone 6 from Sprint today. I still have
I just got a new iPhone 6 from Sprint today. I still have my Vorizon iPhone 6 (same model). Ive been able to sync up all the apps but I can't seem to sync my photos or my text messaging. I did a Sync … read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
I accidentally t restore backup instead of choosing new
Customer: ***** *****, I accidentally hit restore backup instead of choosing new iPhone when syncing my 6plus to my desktop pc. Can I reverse this? Everything looks like my old 5s iPhone. I've lost ph… read more
Ashik
Ashik
Master's Degree
9,345 satisfied customers
My iphone 6+ was replaced by assurian over two weeks ago.
My iphone 6+ was replaced by assurian over two weeks ago. I went through all the steps, i erased my old phone, activated my new phone and after a week of getting messages that icloud had not finished … read more
Mike
Mike
Mac Medic
Some college
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To Michelle only - I am going to get my wife the new IPhone
To Michelle only - I am going to get my wife the new IPhone 6. She is worried that she will loose all her photos. When I got mine I had to "convince" them to transfer mine as they said they were not s… read more
Michelle
Michelle
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Bachelor's Degree
894 satisfied customers
I am a shit I'm Renée. I got an iPhone 6+ and I can no longer
I am a shit I'm Renée. I got an iPhone 6+ and I can no longer find my pictures on my system I always have everything backed up on the cloud what do I do now lol that should have said hello Ashrick… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi, I just got the new iPhone 6, and am having some issues
Hi, I just got the new iPhone 6, and am having some issues setting it up. At first I did a restore from my saved iPhone 5 data, but I noticed that my battery life on the new iPhone 6 was terrible, so … read more
Michelle
Michelle
Software Engineer
Bachelor's Degree
894 satisfied customers
I am trying to restore a backup to a new phone. I backed up
I am trying to restore a backup to a new phone. I backed up using Imomoo to a local server and the cloud. the phone is asking me to connect to itunes. I have it on my Wi Fi and I have it plugged into … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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