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I cannot get signed to iCloud. IPhone 7 and iPad Pro don’t…

Customer Question
I cannot get signed...

I cannot get signed to iCloud

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone 7 and iPad Pro don’t know os

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just recently got a google home mini and trying to sync contacts not responding so have been workingwith google support. They keep having me to open iCloud. Have tried iCloud on phone setting and tried www.icloud.com

Submitted: 5 months ago.Category: Mac
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Answered in 3 minutes by:
1/10/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,344
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 5 months ago
Settings want me to update, when I try it asks me to go to one of my other devices signed to iCloud to approve this iPhone. I don’t understand what they are asking?
Customer reply replied 5 months ago
Can you lead me through the process? Don’t understand why this is so difficult!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Do you have a computer that is not your phone?

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Customer reply replied 5 months ago
I have an iPad pro
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Ok. On your iPad pro go to appleid.apple.com and sign in. Let me know when you get in.

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Customer reply replied 5 months ago
I’m in
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Now update your phone and if it asks for an Apple ID enter the one you just used.

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Customer reply replied 5 months ago
I did and it asks me to go to another device signed into iCloud to approve
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Are you signed into the same account on your iPad as your iPhone?

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Customer reply replied 5 months ago
I think so. Is there a way to check?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

If you go to settings and click on your name it should tell you.

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Customer reply replied 5 months ago
Same ID
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

It should be sending a verification code to the other devices. Do you have anything else signed in with that Apple ID?

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Customer reply replied 5 months ago
Google home mini
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

That does not make any sense. That would be a google login...

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Customer reply replied 5 months ago
I agree
Customer reply replied 5 months ago
I must be doing something wrong?????
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Anything else? Can you sign out on your iPhone?

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Customer reply replied 5 months ago
Sign out?
Customer reply replied 5 months ago
I see sign out
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

yes so we don't have to "verify" anymore since apple cannot get its stuff together.

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Customer reply replied 5 months ago
Are you saying I should sign out? What will that do?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

It will allow you to update without it freaking out on you.

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Customer reply replied 5 months ago
Is that all it will affect?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Yes, but once updated I think you will be able to sign in to iCloud.

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Customer reply replied 5 months ago
Will it remove data from my phone?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Not that cannot be put back.

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Customer reply replied 5 months ago
Sounds scary to me
Customer reply replied 5 months ago
I’m having to go back and forth between phone and iPad to get your messages, shouldn’t it show up in both places at the same time???
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Not if you are signed out or there is something wrong.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

If iCloud is removed from your phone it can be put back. So nothing to worry about.

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Customer reply replied 5 months ago
Ok, i’ll Sign out then.
Customer reply replied 5 months ago
Can you help me put it back?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Yes. After the update we will sign in to iCloud again.

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Customer reply replied 5 months ago
It asks if I want to keep copy of several things. Should I click them?
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Sure. We will merge it in the future anyhow.

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Customer reply replied 5 months ago
signed back into iCloud they gave me a verification code now they want me to approve the iPhone by going to another device signed in ???? Just like before what do they mean!!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Your iPad should have a 6 digit code.

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Customer reply replied 5 months ago
iPad has a four digit access code same as phone
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Not what we need. I think we need to move to a phone call. Please dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?

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Customer reply replied 5 months ago
Will make call tomorrow, head hurts!!! Not even sure what i’m Asking them!
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Just tell them your verification is not being sent from device to device. I will be here for anything you need.

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Customer reply replied 5 months ago
Thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

You bet!

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