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I have an IPHONE 7 and the screen says Iphone disabled

Hi Pearl, I have...

Hi Pearl, I have an IPHONE 7 and the screen says Iphone disabled connect to Itune

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Not sure what you mean

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I went to bed last night and it worked fine, this morning when I went to check time it was like this

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Answered in 3 minutes by:
1/10/2018
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
Ok waiting for your response.

Do you have a computer you can plug your phone into?

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Customer reply replied 4 months ago
it is plugged in

Do you have iTunes?

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Customer reply replied 4 months ago
no I do not it is my work computer

Can you download iTunes on it?

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Customer reply replied 4 months ago
no against company policy

Well... that puts us in a not great spot. Do you a computer can use that does not have that policy?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
Ok so you are connecting remotely

I can, but I still need iTunes to fix your issue. Does that make sense?

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Customer reply replied 4 months ago
OK so I do not have ITunes on this computer, I am traveling for work and not at home, so I will no get charged the $39

Depends. Do you want me to help you later or do you want a full refund?

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Customer reply replied 4 months ago
I want a full refund

You got it! Have wonderful travels!

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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
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Experience: Training and Development at Scientifically Speaking

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