Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have a Mac with Microsoft ( word, powerpoint Excell and…

I have a Mac...

I have a Mac with Microsoft ( word, powerpoint Excell and Outlook)I need to upgrade to outlook 2016. I am having problems as I don't remember my microsoft log in password Help

Technician's Assistant: When did you last update your PowerPoint?

I may never have

Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
1/10/2018
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,444
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Microsoft Office are you currently using now?

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,444
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
How do I find that out?

Follow the steps below to start the remote support session.

On your computer, open or go to this link --> http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=e6e17b43-ba46-48bd-a8e6-23d06c110576&Type=Java

Follow the onscreen instructions to establish the connection. If an application named ElsinoteScreenConnect is downloaded, open it and let it connect. If asked for permission, allow it.

If you get any security error, then go to Apple > System Preferences > Security and Privacy and click Open Anyway option there.

If you have any difficulty establishing the remote connection, please reply back here.

Ask Your Own Mac Question
Customer reply replied 7 months ago
my mac does not allow me to open it

Go to Apple > System Preferences > Security and Privacy and click Open Anyway option there. Let me know if you have any difficulty

Ask Your Own Mac Question
Customer reply replied 7 months ago
I downloaded Java to open Elsinore now what?

Go to this link --> http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=e6e17b43-ba46-48bd-a8e6-23d06c110576&Type=Java

Follow the onscreen instructions to establish the connection. If an application named ElsinoteScreenConnect is downloaded, open it and let it connect. If asked for permission, allow it.

Ask Your Own Mac Question

Report: Issue resolved via remote support. If you need help with installing on your laptop, please reply here when you are back.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,444
12,444 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have 2018 MacBook Pro 15" w/touchbar. I own Office for Mac
I have 2018 MacBook Pro 15" w/touchbar. I own Office for Mac 2011. Should I install it on this new machine, upgrade to a newer version of Office for Mac, or use Apple software (Pages, Numbers, Keynote… read more
Senthil
Senthil
Sr. IT Analyst
BE
2 satisfied customers
I have MicroSoft Office for Mac 2011. I am buying a new
I have MicroSoft Office for Mac 2011. I am buying a new iMac. Is the newer version of MicroSoft Office 2018 compatible with my "older" 2011 version? … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
I've had microsoft word on my mac for years. suddenly i have
hi there. i've had microsoft word on my mac for years. suddenly i have to log in to activate the software. i've tried but apparently i don't have a license assigned to my account. what's up? … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
Microsoft Word and PowerPoint were installed on my MacBook
Microsoft Word and PowerPoint were installed on my MacBook Air by Apple when I purchased the whole package in 2011. This week my laptop was not functioning and the Apple technician wiped it clean and … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
I have just purchased a new Mac Pro and would like to
I have just purchased a new Mac Pro and would like to upgrade my Microsoft Office for this Mac. … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
Can I back out an upgrade to Excel without losing files? OS
Can I back out an upgrade to Excel without losing files? … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
I just purchased a new ipad and I want to know what version
I just purchased a new ipad and I want to know what version of Microsoft Office to buy to install on mt new i pad … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
I have excel for mac and the following two things happen: 1.
Hi, i have excel for mac and the following two things happen: 1. a white box appears on my screen where an excel sheet was open and 2. If i open a regular excel sheet with data, when i go to close, it… read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Since updating my iMac to OS 10.6.8 I am unable to use Microsoft
Since updating my iMac to OS 10.6.8 I am unable to use Microsoft Word. They have suggested I contact you for a suggestion! Help! Eric Hutchinson… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
I am working off a file that a coworker set up, however all
I am working off a file that a coworker set up, however all the exiting charts say "Linked File not available." I tried to find a way to update those links, but have not been able to find it, although… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Are the following programs available on a Mac? Word - I
Are the following programs available on a Mac? Word - I do more than simple letter writing - and need capability for indexing, table of contents, chapters, etc. Excel Quicken Turbo Tax (small business… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hello! My Mac (10.6.8) has Powerpoint 2004 on it. I did a
Hello! My Mac (10.6.8) has Powerpoint 2004 on it. I did a Powerpoint presentation for school where they use Windows. The text comes up but not the photos or graphics. I have read a few things on line … read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I currently have office home and student which does not include
I currently have office home and student which does not include Outlook. I have downloaded icloud and now find that I need Outlook to enable my iphone to synch with my Google calendar etc. Am I correc… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,444 satisfied customers
I bought my mac in 2010, and Outlook has never worked. When
I bought my mac in 2010, and "Outlook" has never worked. When I try to open, I get an error message: "Microsoft Outlook cannot be opened because of a problem Check with the developer to make sure Micr… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have just installed Microsoft Office Mac 2008 UPGRADE on
I have just installed Microsoft Office Mac 2008 UPGRADE on my new MacBook Pro with Snow Leopard. I then upgraded to 12.1.0. Now when I open Word, Powerpoint or Exel, get an error message saying: "Ther… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
Since I have installed Leopard OS on my lap top, my microsoft
Since I have installed Leopard OS on my lap top, my microsoft office apps aren't working. I can no longer access them; Initially, I couldn't access the aps from the dock, but I could open open existin… read more
John P
John P
Bachelor's Degree
422 satisfied customers
I want to upgrade to aol desktop for the mac, but I must be
I want to upgrade to aol desktop for the mac, but I must be able to send files and I can't. Is there anything I can do? Thanks,Customer… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
i am starting a online class and need to view the powerpoint
i am starting a online class and need to view the powerpoint presentation. i can not open it on my mac cuz i don't have iwork. what is the best powerpoint viewer for me to download in this situation. … read more
Daniel
Daniel
District Technology Specialist
Bachelor's Degree
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x