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I have a Mac with Microsoft ( word, powerpoint Excell and…

I have a Mac...

I have a Mac with Microsoft ( word, powerpoint Excell and Outlook)I need to upgrade to outlook 2016. I am having problems as I don't remember my microsoft log in password Help

Technician's Assistant: When did you last update your PowerPoint?

I may never have

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Answered in 2 minutes by:
1/10/2018
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,145
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Microsoft Office are you currently using now?

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,145
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 months ago
How do I find that out?

Follow the steps below to start the remote support session.

On your computer, open or go to this link --> http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=e6e17b43-ba46-48bd-a8e6-23d06c110576&Type=Java

Follow the onscreen instructions to establish the connection. If an application named ElsinoteScreenConnect is downloaded, open it and let it connect. If asked for permission, allow it.

If you get any security error, then go to Apple > System Preferences > Security and Privacy and click Open Anyway option there.

If you have any difficulty establishing the remote connection, please reply back here.

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Customer reply replied 4 months ago
my mac does not allow me to open it

Go to Apple > System Preferences > Security and Privacy and click Open Anyway option there. Let me know if you have any difficulty

Ask Your Own Mac Question
Customer reply replied 4 months ago
I downloaded Java to open Elsinore now what?

Go to this link --> http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=e6e17b43-ba46-48bd-a8e6-23d06c110576&Type=Java

Follow the onscreen instructions to establish the connection. If an application named ElsinoteScreenConnect is downloaded, open it and let it connect. If asked for permission, allow it.

Ask Your Own Mac Question

Report: Issue resolved via remote support. If you need help with installing on your laptop, please reply here when you are back.

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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,145
12,145 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

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