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For some reason I no longer can get my email on my iPhone or…

Customer Question
Hello for some reason...

Hello for some reason I no longer can get my email on my iPhone or my iPad Pro the only way I can get my email is if I go to my laptop and launch Safari and login to Gmail. Could you possibly help me?

Technician's Assistant: When did you last change your password ***** Apple ID?

Hello for some reason I no longer can get my email on my iPhone or my iPad Pro the only way I can get my email is if I go to my laptop and launch Safari and login to Gmail. Could you possibly help me?

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am not familiar with that could you possibly guide me through that?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am not familiar with that could you possibly guide me through that?

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
1/9/2018
Mac Support Specialist: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Mac
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know what happens when you try to login into your gmail account on your iphone and on your iPad.

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Customer reply replied 6 months ago
I do not receive any email messages. I use MAIL which is an Apple app
Mac Support Specialist: Suhasini Velu,
 replied 6 months ago

I cant take remote of your iPhone or iPad so am rejecting it.

What happens when you get your gmail on your iPhone

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Customer reply replied 6 months ago
I changes my password ***** Gmail and Apple ID this morning
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 6 months ago
I use Gmail through MAIL .... an Apple app.
Nothing happens when I check my email. I am not receiving any messages.
Customer reply replied 6 months ago
I’ve had family members send me a Test email and it never arrives
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Have you tried removing the account?

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Customer reply replied 6 months ago
I deleted to account on my iPhone and then adding it back in.
No success
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Did it take the account or did it fight your password?

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Customer reply replied 6 months ago
It took the account
Customer reply replied 6 months ago
Should Gmail be set up as an IMAP account for PO pay
Customer reply replied 6 months ago
POP
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

IMAP

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