Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I signed up for the free trail on iTunes, and I was able to…

Customer Question
I signed up for...

I signed up for the free trail on iTunes, and I was able to cancel my membership before it was over. I noticed, however, that iTunes still took my money. Can I get a refund?

Technician's Assistant: You can email***@******.***. JustAnswer is backed by a 100% satisfaction guarantee. So if our Customer Care team can't address your issue, and it's been 30 days or less since you paid to ask your question, they will refund your money.

I just sent an email right now. Thank you so much!

Technician's Assistant: When did you last update iTunes?

I haven't recently. I deleted the app from my phone a while ago.

Technician's Assistant: What have you tried so far with your iTunes?

I just downloaded music at the time. I went to my settings to look at my Apple ID and went to the Subscriptions tap and canceled my membership there I believe.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I tried disconnect my debit card information from my iTunes, hoping it would do something but that didn't work since they already took my money.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Would you like help contacting Apple to get a refund?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was charged for apple music and it was suppose to be a
I was charged for apple music and it was suppose to be a month free my girl had it once before and didn't like it on my device I decided to give it a try because it says it was free an I got charged a… read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I have a question about an iTunes bill that I just got on my
Hi I have a question about an iTunes bill that I just got on my visa … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I am trying to cancel my Netflix account through iTunes and
Hi, I am trying to cancel my Netflix account through iTunes and reactivate it through just Netflix, with iTunes not involved. Seems I am getting double billed through iTunes … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
My bill over the past few months has included debit for
My bill over the past few months has included debit for charges nevr r made. We have 2 phones and 2 tables each is either iPhone or Android. Charges are from iPhone ho re do I get the erroneous charge… read more
Micky
Micky
Lead Systems Administrator
High School or GED
90 satisfied customers
I am trying to cancel out Netflix and my iTunes account.
I am trying to cancel out Netflix and my iTunes account. Please help … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I do not wish to pay for Apple Music as never use it plus
I do not wish to pay for Apple Music as never use it plus now somehow I have Apple Family music $17.99 as well??? I am trying very hard to cancel this Apple Music! As the money has already been taken … read more
Louie
Louie
Senior Technician
Associate Degree
1,438 satisfied customers
I am 56 years old and went back to school and finished last
I am 56 years old and went back to school and finished last year. I called Chegg and cancelled my subscription, but I noticed I am still getting charged. $16 per month. I have not had this service sin… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
On 02/13/18 I received an e-mail from iTunes that I had
On 02/13/18 I received an e-mail from iTunes that I had subscribed to a year of Apple Music family membership. I did not make the purchase and it was made through iCloud on a MacBook Pro 15 which I do… read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
Last month, i received an email informing me that I had
Last month, i received an email informing me that I had signed up for Apple Music Membership --- Order ID MN2H85V942 and document # 155191957836 for a total of $9.99. It appears that this is a monthly… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a monthly charge for $0.99 debited to my visa. Is it
Good Afternoon. I have a monthly charge for $0.99 debited to my visa. Is it possible to use an ITUNES gift card for this monthly fee? Thanks Franny … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I would like to have an iTunes charged reversed please.
I would like to have an iTunes charged reversed please … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I want to cancel my iTunes subscription. I don't know -- it
I don't know -- it shows up on my credit card every month … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Tell me how to cancel my ITUNES account? November 07th 2017.
Please tell me how to cancel my ITUNES account? JA: When did you last update iTunes? Customer: November 07th 2017 JA: What have you tried so far with your iTunes? Customer: downloaded some music. JA: … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just received a bill for iTunes and I didn't request it.
i just received a bill for iTunes and I didn't request it. how can I get my money back … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I want to cancel my free subscription to acorntv but cannot
I want to cancel my free subscription to acorntv but cannot find the "auto renew" setting. Help! … read more
Mr.Med
Mr.Med
1,188 satisfied customers
Can you help me? I have a UK purchased Ipad (the latest big
Hi there - can you help me? I have a UK purchased Ipad (the latest big one!) and have a UK registered apple account for my apps and on line purchases, however I am lving here at the momenta nd awnt to… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have an iPhone 5 with the latest iOS. As of today, I'm
I have an iPhone 5 with the latest iOS. As of today, I'm unable to make a purchase from the iTunes store or App Store. I'm getting a message that my password ***** user ID is incorrect. Both are corre… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am getting a message and cannot get into iTunes. Something
I am getting a message and cannot get into iTunes. Something with and in it. We had it fixed and paid another $150 for the service. It still does not work. Help. I cannot purchase anything. Denise Som… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x