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I have an iPad mini 2 which was recently given to me. It has…

Customer Question
I have an iPad...

I have an iPad mini 2 which was recently given to me. It has been factory reset. Has not been synced. AND I FORGOT PASSCODE?

Technician's Assistant: What version of iTunes are you using to sync your iPad?

Idk I haven't synced it yet. Our home burnt about a month ago & we lots all our computers, media devices. That's why my mom gave me the ipad

Technician's Assistant: When did you last reboot?

Maybe a few minutes ago.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The ipad is disable & says try again in 15 mins.

Submitted: 5 months ago.Category: Mac
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Answered in 2 minutes by:
1/9/2018
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 684
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Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

I am sorry to hear about your home. Do you have a Mac or Windows computer we can use to reset the iPad?

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Customer reply replied 5 months ago
Hello
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

Hi, did you see my previous message?

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Customer reply replied 5 months ago
I only have my iPhone 7S
And the ipad mini 2 (which is what I'm needing help with).
Customer reply replied 5 months ago
Sorry I'm a bit slow with the texting
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

I see. Does a family member have a computer we can use possibly? We will need it to reset the iPad since you do not remember the passcode

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Customer reply replied 5 months ago
I'm thinking! I don't know for sure. Everyone seems to be mobile these days.
Customer reply replied 5 months ago
I don't think so. I could go to library?
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

If the library allows you to install iTunes, that could work

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Customer reply replied 5 months ago
I'm asking the neighbor if they have PC. Does it have to be a Apple product?
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

No it just needs to either be a windows or mac computer

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Customer reply replied 5 months ago
Ok hung on walking next door
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

Not a problem

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Customer reply replied 5 months ago
We can't download iTunes to and Android phone and do it from that, could we? A friend is here and has a phone.
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

Sadly we cannot, itunes is only downloadable on a PC running Windows or MacOS

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Customer reply replied 5 months ago
Figures... That's my luck! Well neighbor is not answering door. Now what? Friend said that library does not allow downloading on PCs.
She has a laptop at home it would take her about an hour roundtrip, to bring it.
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

We unfortunately cannot do anything without a computer to use

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Customer reply replied 5 months ago
Ok so if she goes gets her laptop. What do I do when she gets back? How do we finish & do I get charged again for another fee?
Customer reply replied 5 months ago
Why can't I give you the iTunes info you must have a PC don't you?
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

If you leave this chat open, there will be no other charge. Also, there should be links being sent to your email currently that will take you back to this chat.

And I would need the iPad to do that sadly

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Customer reply replied 5 months ago
Ok then I am trying another neighbor & another friend that lives closer.
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

Okay, just let me know when you are ready

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Customer reply replied 5 months ago
Ok thank you very much!
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

No problem!

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Customer reply replied 5 months ago
Ok I'm on my way to friends house now. Give me about 15 mins to get there.
What do I need to take with me? This phone & just the ipad, is that all?
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

And the cable to connect the iPad to the computer

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Customer reply replied 5 months ago
I apologize on the way out the door, I received an phone call that was not a good one. Had to digest the bad news and compose myself, so I can drive safely.
Thank you for your patience.
I'm trying my hardest, to make this happen. Bare with me just a few more minutes.
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

Not a problem. I will be here when you are ready

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Customer reply replied 5 months ago
I'm sorry that did not work out. Apparently her laptop does not have an wifi adapter installed. Wow!!! This would be one of those days a person just should not have gotten out of bed. Or perhaps they should just go shoot their self.
So I can try one more place but I'm sure you should be getting off work soon?
Customer reply replied 5 months ago
However, I have not given up completely. It's urgent that I get it going. I have to have spreadsheet to insurance company within 5 days listing 5893 items and the cost of items when we got them. Or they will cancel our house for claim for non compliance of policy.
Customer reply replied 5 months ago
Ok I'm sorry I have exhausted aevery possible way of accessing a pc. I'm sorry I've wasted so much of your time.
Mac Support Specialist: John Lohr, Computer Hardware Engineer replied 5 months ago

Sorry for the delay as I was off at 7PM EST yesterday. Did you already make the spreadsheet?

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