Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have the circle with the line when trying to start my Mac. I…

Customer Question
Have the circle with...

Have the circle with the line when trying to start my Mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

I think it is on Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

(I'm on our other laptop right now so can't tell for certain)

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes,,,,,is there a charge for this and how much if so?

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,915
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

It means your computer has some form of corruption that it could not resolve on startup. Does that answer your question?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have forgotten my pass. Is an appel computer. When i type
when i type in my password ***** has been for two years it will nt open and when it does the google sign fiops up in the way. can you stop yhat. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
When I want for any app it show .. you are failes. Itune. I
Hi when I want for any app it show .. you are failes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Reopen case: 100511101668.. Quite a while...4-6 months. I
My name is*****: How long has this been going on with your Apple device? What have you tried so far?… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
Some one tried to use my account and I changed my Apple ID
Some one tried to use my account and I changed my Apple ID and now I can't get into my account iTunes said … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I would like to update my account with my expiry date on my
I would like to update my account with my expiry date on my new visa card … read more
Jon
Jon
Bachelors Degree
588 satisfied customers
I have a 13-inch, early 2008, MacBook. It will not charge
I have a 13-inch, early 2008, MacBook. It will not charge anymore, I have replaced the charger, and the battery. This is a reconditioned MacBook. Serial Number W882365V0P1. I have tried to get it look… read more
Jon
Jon
Bachelors Degree
588 satisfied customers
I can't remember my Apple ID it didn't give me way way to
I can't remember my Apple ID it didn't give me way way to find it … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I just received my 2018 ipad. My question is I have an ipad
I just received my 2018 ipad. My question is I have an ipad air that no longer takes a charge. If I start over on the new on will I lose everything on the old one? … read more
Donna French
Donna French
Bachelor of Science
49 satisfied customers
I can't get my email. It has disappeared. I have restarted
I can't get my email. It has disappeared. I have restarted phone and iPad. Also deleted the account and reinstalled it. It says that it's downloading 18 of 150 but nothing happens. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Update payment. IPhone 7. I need to update my payment
Update payment JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 7 JA: How long has this been going on with your iPhone? What have you tried so fa… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
When I put in all my information for payment method on my
When I put in all my information for payment method on my Apple ID it says I haven't completed the form. But I have numerous times. I went to the AT&T store today and they couldn't make it work either… read more
Jon
Jon
Bachelors Degree
588 satisfied customers
My iPad has an activation lock which's requires I'd and
my iPad has an activation lock which's requires I'd and password, forgot what the pass word is … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My i phone is locked how do I UNLOCK IT. I thought I had
i thought I had finger print but cant remember password ***** I DID IT WOULD HAVE BEEN LAST WEEK … read more
Jon
Jon
Bachelors Degree
588 satisfied customers
My iPad says activation required I have an old iPad about 4
My iPad says activation required I have an old iPad about 4 yrs old … read more
Jon
Jon
Bachelors Degree
588 satisfied customers
My name is * my. Name is Thornton, my date of birth is
Hi my. Name is***** my date of birth is 20/07/1945. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
IPad Pro not charging. software issue. Can you help? 11.2.
iPad Pro not charging. software issue. Can you help ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Can't remember the apple password for my IPad Pro relating
Can't remember the apple password ***** my IPad Pro relating to my email***@******.***? Joe Gomez … read more
Donna French
Donna French
Bachelor of Science
49 satisfied customers
I forgot my iCloud email and passwords. My i watch I can't
Hi I forgot my iCloud email and passwords . My i watch I can't connect . I am not sure what hsppenend . I need your help . Could you please have someone call me !. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
520 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x