Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have the circle with the line when trying to start my Mac. I…

Customer Question
Have the circle with...

Have the circle with the line when trying to start my Mac

Technician's Assistant: What Operating System (OS) are you running on your Mac?

I think it is on Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

(I'm on our other laptop right now so can't tell for certain)

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes,,,,,is there a charge for this and how much if so?

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

It means your computer has some form of corruption that it could not resolve on startup. Does that answer your question?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am trying to install the macOS High Sierra upgrade. I
I am trying to install the macOS High Sierra upgrade. I cannot successfully do so as the error message tells me "The path/system/installation/packages OSinstall appear to be missing..." mi cannot get … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
Do i get an answer, or a fix? Mac latest. Was doing latest
Do i get an answer, or a fix? JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Mac latest JA: How long has this been going on with your Mac? What have y… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I have a circle w/a line thru it on my startup screen. I've
I have a circle w/a line thru it on my startup screen. I've tried to reboot, but nothing. Any suggestions? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I cannot get in IPad blocked, cannot get in IPad blocked how
I cannot get in IPad blocked JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: cannot get in IPad blocked how do I unlock JA: Have you install… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm about to replace my internal hard drive on my Mac based
Hey Ashik - I'm about to replace my internal hard drive on my Mac based on your recommendations last week. Couple questions first:This is the drive I'm planning to install: https://amazon.com/gp/produ… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Having problems restoring from old iMac to new with Time
having problems restoring from old iMac to new with Time Machine … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I've been using Safari with my Mac with no problems until it
I've been using Safari with my Mac with no problems until it sent message, Can't work with my O/S Sierra vs. 10.12.4 . How do I re-install a Safari update that will work with my O/S? Can you do? I'm 9… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Thanks ...my iPhone will not charge...checked chargers,
Hi Thanks ...my iPhone will not charge...checked chargers, removed dust etc … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I've never used this site before. So far I'm impressed that
Hi! I've never used this site before. So far I'm impressed that a chat window popped up within 0.5 second! I have a Macbook Air, 13", mid-2011 model. I'm trying to upgrade to OS Sierra. I believe the … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I have been trying in vain ever since I upgraded my MAC to
I have been trying in vain ever since I upgraded my MAC to Sierra to log on to Medici.tv. while YouTube and Fidelio.at work very well with Chromecast work very well I have tried and retried Medici wit… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
On my macbookpro 2011 ver osx 10.6.8 how do i download "Mac
on my macbookpro 2011 ver osx 10.6.8 how do i download "Mac OS Siarra" as it wont download direct from App Store, I keep getting suggestions that I dont understand? … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Black screen. I was in the middle of downloading Sierra and
I was in the middle of downloading Sierra and my screen froze … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
HELP! I was downloading ITUNES on my PC and my Ipod was
HELP! I was downloading ITUNES on my PC and my Ipod was plugged in charging...and now my IPOD has become disabled and says "ok todisconnect" with a black check mark. Have I lost all my music???… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Grey screen has circle with line through it now just grey
Grey screen has circle with line through it now just grey screen … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Im from Lithuania sorry my bad english i have problem, when
Customer: hi my name is ***** ***** from Lithuania sorry my bad english i have problem, when i turn my macbook air 2011 they show applelogo, and line is chargin and after i got circle with line … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just bought a new MacBook Air from the Apple Store and my
I just bought a new MacBook Air from the Apple Store and my contract button on the top row are locked. How can I unlock them? I am able to set the brightness and sound with the button on the top, but … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an apple MacBook pro- it was very slow this morning-
I have an apple MacBook pro- it was very slow this morning- had a small colored circle revolving on the screen- I force quit, tried rebooting and now I have a black and white screen with an apple in t… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
My Mac Pro quit safari unexpectedly and log me out again, then
My Mac Pro quit safari unexpectedly and log me out again, then it keeps logging me out, just like two months ago. I've tried safe boot and archive and install, neither works.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x