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Hi! Welcome to JustAnswer.com! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.
If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.
What are all the things you have done to try and recover your password?
I only ask to make sure you are not having to overlap steps again that you have already done.
Are you unable to answer the security questions?
Yes. We will start with a call. Please dial (866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?