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I need to cancel some itunes subscriptions on my moms credit…

Customer Question
I need to cancel...

I need to cancel some itunes subscriptions on my moms credit card

Technician's Assistant: When did you last update iTunes?

Im not sure its all my moms account she has two monthly charges going to her credit card that we want to cancel

Technician's Assistant: What have you tried so far with your iTunes?

We logged on to her apple ID but cant find where the charges come from

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

We just need to find out what the charges are and how to cancel them thank you

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
1/9/2018
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,623
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your itunes. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 3 months ago

What are you using to log into her account?

Phone, ipad, tablet, mac or windows computer?

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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