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Cannot get Apple Password of IPad messages. Two Apple ids…

Customer Question
Cannot get Apple Password...

Cannot get Apple Password ***** IPad messages. Two Apple ids involved . One ***@******.*** ***@******.***. iPhone***@******.***. Password ***** no problems sending and receiving messages on iPhone!. iPad***@******.*** password ***** found. Cannot receive or send messages in this account. Why can both devices have same I'd and password?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

IOS 9.35

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Some time. Have r

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Tried everything but I am 89 years old and stupid as dirt about devices. Have had no problem send and receiving on iPhone so use it but would like to be able to use iPad.

Submitted: 6 months ago.Category: Mac
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Answered in 19 minutes by:
1/9/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

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