Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I want to know why i am being charge $105.99 for apple i…

Customer Question
I want to know...

I want to know why i am being charge $105.99 for apple i tunes when I never signed up for anything

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have an ipad and i am old and do not understand the other stuff

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I have had the ipad for years and this is the first time this has happened

Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/9/2018
Mac Support Specialist: Chris L., Support Specialist replied 1 month ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,439
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Ask Your Own Mac Question
Mac Support Specialist: Chris L., Support Specialist replied 1 month ago

If you just received an email that claims you spent $105.99 on itunes and you know you did not then it is a scam and it is not from apple just trying to bait you into clicking a link in the email or calling a number to scam you further. There has been a lot of emails like this going around lately. If you do not see the money missing from your bank or credit cards you can just delete the email as it is a scam. Now if you do see the money missing from your bank account You need to go through the instructions on this page:

https://support.apple.com/en-us/HT201382

Make sure you go through all 6 steps on the page I linked you which will resolve the issue. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Customer reply replied 1 month ago
i did not receive an email just a charge on my credit card
Mac Support Specialist: Chris L., Support Specialist replied 1 month ago

In that case

You need to go through the instructions on this page:

https://support.apple.com/en-us/HT201382

Make sure you go through all 6 steps on the page

Ask Your Own Mac Question
Customer reply replied 1 month ago
are you kidding, now you want another $39.00, this is just getting crazy
Mac Support Specialist: Chris L., Support Specialist replied 1 month ago

Disregard the remote service offer it is automated and sent by the site not me.

Ask Your Own Mac Question
Customer reply replied 1 month ago
I want to know why I was charged
Mac Support Specialist: Chris L., Support Specialist replied 1 month ago

I cannot tell you, I do not know. All I can do is tell you how to find out what you were charged for. You understand that this is not apple right?

Ask Your Own Mac Question
Customer reply replied 1 month ago
what do you mean it is not apple. i typed in appleitunes.com
Customer reply replied 1 month ago
now i just lost more money, just great
Mac Support Specialist: Chris L., Support Specialist replied 1 month ago

Sounds like you just did a google search and clicked a link here. This website is called justanswer.com and allows you to pay for advice from verified professionals who can fix or guide you to a resolution of your issue. You haven't lost any money, it is all guaranteed. If you came here in error let me know.

Ask Your Own Mac Question
Was this answer helpful?
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,439
5,439 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't get on line. All I did was turned phone off. Then
Can't get on line. All I did was turned phone off. Then turned it back on. It's saying Activation Lock. Need to put in a Apple ID and a Password. I don't mess with any of that. So I don't have a Apple… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I pad activation lock do not remember passcode. Lon time ago
No can't do anything on ipad I have an account for my other ipad ***@******.*** This one is***@******.*** … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I have a late 2009 IMAC currently with Yosemite. Looking to
I have a late 2009 IMAC currently with Yosemite. Looking to upgrade to Sierra however the download doesn't start and it says "the recovery server could not be contacted" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
My husband is locked out of ipad 4. Not sure he for got his
Not sure he for got his password ***** security questions … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I WANT TO CONTINUE CASE #100436264550. I HAVE A ipad DO NOT
SORRY PEARL APPLE PUT A SECURITY LOCK ON THE DEVICE. I HAVE FORWARDED THE PURCHASE RECEIPT BUT IT SEEMS THEY STILL WANT SOME PASSWORD ***** I SIMPLY CANNOT GIVE. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Need to retrieve passcode on ipod touch. My 7 year old
need to retrieve passcode on ipod touch. My 7 year old granddaughter cannot remember. Cannot get iTunes to recognize my ipod when I run diagnostics to get to restore factory settings. Have already dow… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I applied for new I cloud by mistake and would like to
I applied for new I cloud by mistake and would like to cancel … read more
Moses C
Moses C
Bsc
411 satisfied customers
Trying to recuperate my Icloud password. Mac mini. Mav min
try every thing it has bean on this computer for 10 month … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Need a new password. Can't find the old one! MacBook Pro.
I'll be taking my computer into Best Buy for a new battery… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Dvd player not working. 4 yrs old. I just bought the MS dvd
I just bought the MS dvd player and the dvd does not work with it either … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
I need help to reset my password. Don't remember. But when I
Yes but when I said I forgot my password ***** would take 13 days … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
I've had iTunes for many years. just changed home pc and
I've had iTunes for many years. just changed home pc and purchased Microsoft 365. accessing iTunes store is a problem along with understanding what music media it should be on? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
I have a Mac book which has a sudden case of the slows in
I have a Mac book which has a sudden case of the slows in Outlook. It won't open anything. We just got internet service at our new house 3 days ago. I can look up things online, but can't get email to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
My iPhone just died about an hour ago. Is there a number I
My iPhone just died about an hour ago. Is there a number I can call to talk with someone. I'm lost without it! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
My iPhone 6s does not ring when a call is coming in. It
My iPhone 6s does not ring when a call is coming in. It takes caller directly to 'leave a message'. Why is phone urned off? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I broke my phone so I had to get a new one I need me apple
I broke my phone so I had to get a new one I need me apple i.d and password … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
186 satisfied customers
I ordered a movie from iTunes to download on my tablet and
I ordered a movie from iTunes to download on my tablet and it does not show up on my desktop. I cannot find it. Can you help me. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have forgotten my password. Just purchased in Jan. I hired
Just purchased in Jan. I hired a comp guy to set up. I wrote down what I thought was the password ***** agreed on but today (first time I need it) it doesn't work. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,323 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x