Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My daughter is facing problem to remember her iCloud

My daughter is facing...

My daughter is facing problem to remember her iCloud password. Can you please help me to reset password ***** her?

Technician's Assistant: When did you last change your password ***** Apple ID?

Didn’t change ever, first time she set the password ***** 5/11/17.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, I don’t know how to do it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really

Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/9/2018
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Customer reply replied 7 months ago
Hi Mr John, thanks for your professional reply but I am unable to reset the password ***** security questions are also showing me incorrect. I don’t know how to move on.

Ok, that's unfortunate.

If you can’t successfully reset the password ***** the self help tools, you will need special assistance. In this case, you will have to make use of the Express Lane customer service feature to request investigation of the inaccessible account:

https://getsupport.apple.com

Choose the correct category (Apple ID) and issue as prompted by the service above.

As an alternative, if you do not wish to handle it online, you can try calling this number: 1-***-***-****. Ask if they can verify you as the owner of the account for the purposes of resetting the password.

John

Ask Your Own Mac Question
Customer reply replied 7 months ago
To proof the owner of the Device I can give you the serial number if you can reset the iCloud password.

You would have to give personal info via one of the support options I gave above. It's so much about the device as it is about the security of the Apple account itself.

John

Ask Your Own Mac Question
Customer reply replied 7 months ago
To proof the owner of the device I can give you the serial number if you can reset the iCloud password?

The serial number does not prove ownership of the account, however. As I stated, you would have to give personal info via one of the support options I gave above. It's due to the security of the Apple account itself.

John

Ask Your Own Mac Question
Customer reply replied 7 months ago
Ok Mr John, I will try with your suggested option. Thanks for your all cooperation.

You are very welcome!

Please feel free to request me again when you come back to ask another question. Insert “For John T. F. only” in your initial question and you can, also, submit new questions directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

John

Ask Your Own Mac Question
Customer reply replied 7 months ago
Ok Sir.

Good luck!

John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified
John T. F. and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
3,705 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,705 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
IPAD 2 - ACTIVATION LOCK ; DON'T KNOW APPLE ID OR PASSWORD.
iPAD 2 - ACTIVATION LOCK ; DON'T KNOW APPLE ID OR PASSWORD. DO HAVE THE PASS CODE . DAUGHTER GAVE IT TO ME . DID A PROGRAM UPDATE INSTALL . CAN'T GET PASSED ACTIVATION LOCK … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My friends Charlotte Fauth, IPhone with the numberupdated
My friends Charlotte Fauth, IPhone with the number(###) ###-####updated her phone and now can't remember her password. The instructions says to go to settings to change the passcode but that not possi… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,705 satisfied customers
I need to change Apple ID password. Not sure my daughter had
Not sure my daughter had this phone and wasn't using it so grandma got it. She tried to change it and wasn't sure of her password. Everything else is working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm trying to get information about changing a password for
Mike, I'm trying to get information about changing a password ***** an ITunes Account that was apparently set up by my Grandson. He borrowed by I-Pad , set up an Itunes Account and I'm now attempting … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,705 satisfied customers
I've had this ipad for about 5 years and I've never been
I've had this ipad for about 5 years and I've never been asked for my address to o-en it and now I've forgotten it and cannot find it and of course I cannot access my device. … read more
Micky
Micky
Lead Systems Administrator
High School or GED
99 satisfied customers
I have a Macintosh laptop computer. I just got it and set it
I have a Macintosh laptop computer. I just got it and set it up with no problems but I have a memory problem that I'm trying to overcome and I gave it a password ***** for some reason I can't remember… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have Iphone 7 plus. Actually its my daughters' phone. We
actually its my daughters' phone. We try to access and change her apple ID in Icloud, and it does not recognize her password. We may have the wrong password, and we do not find a way to get into her icloud without it. what can we do> … read more
Don Williams
Don Williams
BS
15 satisfied customers
Not sure who to talk to. I just gave my daughter my old
Not sure who to talk to. I just gave my daughter my old iPad. I have a new iPad. I Reset everything before giving it to her. This morning she was trying to set it up, but came to this: ‘This iPad in l… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Forgotten password. Don't remember. The phone I am taking to
The phone I am taking to you about is my Mother in law's. I am contacting you on my phone. Should we contact you using her phone?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My mother had someone set up her phone with iTunes and
Hello, my mother had someone set up her phone with iTunes and icloud and she doesn't remember the password I can answer all the security questions but her birthdate must have been entered wrong. I hav… read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
My grandchild some how changed my passcode and I had to
My grandchild some how changed my passcode and I had to getKids Best Buy to restore my phone. My problem now is to get to my iCloud it's asking for my last passcode which only my four-year-old grandba… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,705 satisfied customers
Need to change Apple ID. Won't let me log into Netflix or
Need to change Apple ID. Won't let me log into Netflix or anything on Apple TV don't remember password … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have another iPhone other than the email me I'm using to
I have another iPhone other than the email me I'm using to send this message. My wife uses it. It's a 6, I think. She had to do a hard turnoff. So her thumbprint didn't work and She forgot her passwor… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My sister gave me a Apple phone. She couldn't remembered her
My sister gave me a Apple phone. She couldn't remembered her password ***** I'd settings. I'm trying to get this phone out of her name completely. I have her phone # if you need to verify … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
My daughter Brighton forgot her apple ID and password to her
My daughter Brighton forgot her apple ID and password ***** her phone. What do we do to get back into?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My daughter's ipad mini keeps telling her that she cannpt
My daughter's ipad mini keeps telling her that she cannpt activate her imessage because she is not connected to the internet but she is. She can game and search the web but not message. I did a reset … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My daughter just updated to an 5s I tried to restore her old
My daughter just updated to an 5s I tried to restore her old 4s to factory defaults. My daughter does not remember her cloud I'd or password ***** she is in state of Florida and I have the 4s here in … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My daughter s psycho ex got on her icloud account using her
My daughter 's psycho ex got on her icloud account using her password XXXXX changed the password, wiped out the iPhone and the mac air. How can my daughter reset icloud without knowing password? And i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x