Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It is disabled. I have a 5S operating Telus LTE. I have put…

Customer Question
It is disabled Technician's...

It is disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have a 5S operating Telus LTE

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I have put it down. I havent tried anything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It just said, connect to ITunes

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/9/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 6 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,834
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. Was the passcode forgotten? Please try:

  1. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
    http://www.apple.com/itunes/download/
  2. Connect the iPhone to the computer with the USB Cable.
  3. If an error message shows in the iTunes program on the computer, just close / cancel it.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click Restore and confirm / continue.
    - Note: You can click on the small circle icon at the upper right corner in the iTunes program on the computer in order to see the download progress.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

- You can also see the video instructions at the website below; it may be easier:
https://www.youtube.com/watch?v=N_JY750KUmk

- Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please reply at the box below to continue. Thank you,

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 6 months ago

How is it going?

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Iphone is disabled. Not sure? telus. The screen broke about
the screen broke about 5 days ago and would auto type so entered the wrong passcode now the screen is fixed but the phone is disabled … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disab,ed iphone jace tried putting in passcode too many
disab,ed iphone jace tried putting in passcode too many times … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
It's disabled. Asked to go I iTunes but it's disabled I
It's disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Asked to go I iTunes but it's disabled I phone 5s JA: How long has this been going on wit… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Its deactivate and I want to un deactivate. IPhone 5s and
its deactivate and I want to un deactivate JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 5s and boost mobile JA: How long has this been going … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Value is missing when i try to connect my phone to itunes.
value is missing when i try to connect my phone to itunes … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a new Apple X that has locked me out. When I went to
I have a new Apple X that has locked me out. When I went to AT&T where I bought the phone they said I need to go to Itunes and wipe it out. I still have I-6 with all my info. Can you help me do this? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just bought the 12.0 last week. I havent filled anything
I just bought the 12.0 last week. I havent filled anything on line yet ir on ipad. i went to go in today, and it said password. i havent put in anthing like that yet, because i couldnt do the fingerpr… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have an iPhone 4. It is now disabled because I could not
I have an iPhone 4. It is now disabled because I could not remember my passcode. It tells me to connect to iTunes but when I connect to my computer the computer says "itunes could not connecxt to this… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I think my speaker has died. Its a 5s where do you find the
its a 5s where do you find the other stuff. Sorry I don't know what you meen … read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
Im locked out. It's an iPhone 5c. I think so I forgot my
Im locked out JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: It's an iPhone 5c JA: Have you installed any updates recently? Customer: I thi… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Story short my iphone 5s screen broke and was inputing
ok long story short my iphone 5s screen broke and was inputing incorrect passcodes to try to get into the phone, and it locked me out of the phone with the message iPhone is disabled connect to iTunes… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Mick I have apple 5s and it keeps coming upiphone disabled
hello mick I have apple 5s and it keeps coming upiphone disabled connect to iTunes how do I do this … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an iPhone 5s and I have a problem with iTunes sruck
Hi Pearl I have an iPhone 5s and I have a problem with iTunes sruck on my 5s … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I set up the finger ideniifieron my 5s a couple of days ago.
I set up the finger ideniifieron my 5s a couple of days ago. At the end of that it gave a 6 digit passcode. I know 3 of the numbers but not the rest. I had to turn my iphone offand I went to turn it b… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought y daughter a iphone 5s today fro boost mobil shes
i bought y daughter a iphone 5s today fro boost mobil shes 10 and procedded to put a secured password ***** she cant remember she has tried so many times tht the phone has locked up and says iphone is… read more
Cris
Cris
60 satisfied customers
IPhone 5s stuck at screen black apple logo, wil not restore
iPhone 5s stuck at white screen black apple logo, wil not restore from iTunes - gives error "iPhone "iPhone" could not be restored. An unknown error occurred (9).… read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
Bachelor's Degree
40,834 satisfied customers
i bought a iphone 3g but apperantly the previous owner put
i bought a iphone 3g but apperantly the previous owner put a pass word and it wont connect to itunes i was going to unlock it and jailbreak so i can use it with tmoble help… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x